--0000000000009a2e5d06288812b1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, Can you please stop emailing my personal account about this matter. My work email address is ccartwright@thekey.com I don't know what you want me to do. I have resent the documents three times and emailed and called several times as well the CSM has called about this matter. Would you like us to suspend service? My understanding is that you do have the payment method and that was set up properly as per an earlier email from billing. The General Manager for Montreal is cc;d here. Please let us know how you wish for us to proceed. Cheryl On Thu, Dec 5, 2024 at 11:52=E2=80=AFAM Jeannie Ortiz wro= te: > Good Day, > I am following up on client Gilles Gauthier, who currently does not have = a > valid Client Care Agreement (CCA) or Payment Authorization Form (PAF) on > file with TheKey. These documents are essential for the following reasons= : > > 1. *Legal Compliance*: The CCA and PAF are required to ensure that all > care services provided are in accordance with legal and regulatory > standards. These documents outline the terms and conditions of care, > ensuring transparency and mutual understanding between the client and > TheKey. > 2. *Authorization and Consent*: The PAF is crucial for authorizing > payments for the services provided. Without this authorization, we can= not > legally process payments, which can disrupt the continuity of care ser= vices. > 3. *Protection of Rights*: Both the CCA and PAF protect the client's > and their family's rights by clearly defining the scope of services, > responsibilities, and expectations. This helps prevent misunderstandin= gs > and ensures the client's needs are met effectively and efficiently. > > The family may be hesitant to sign a new CCA or PAF or provide the > necessary paperwork. We understand that this process can be daunting, but > it is crucial for providing high-quality care. As they are refusing, I a= m > reaching out to find out how you would like to proceed. > Thank you for your attention to this matter. > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Mon, 2 Dec at 9:10 AM , DeAnna Brown wrote: > Hi Cheryl, > > I hope you had a nice Thanksgiving weekend. > > I=E2=80=99m following up to see if you=E2=80=99ve been able to secure the= updated CCA and > PAF with the correct signatures. As you know, this client has been > receiving services since October 8th, and our team has been requesting > these revisions since October 11th. > > It=E2=80=99s critical that we obtain the valid signatures as soon as poss= ible to > ensure compliance with our legal and payment processing policies, as well > as to safeguard our company=E2=80=99s legal standing. We are now facing s= ignificant > financial risk due to these unresolved issues. > > Could you please l