----==_mimepart_6751cc5430ffb_1da3f803291b23848839141 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Day, I am following up on client Gilles Gauthier, who currently doe= s not have a valid Client Care Agreement (CCA) or Payment Authorization F= orm (PAF) on file with TheKey. These documents are essential for the foll= owing reasons: Legal Compliance: The CCA and PAF are required to ensur= e that all care services provided are in accordance with legal and regula= tory standards. These documents outline the terms and conditions of care,= ensuring transparency and mutual understanding between the client and Th= eKey. Authorization and Consent: The PAF is crucial for authorizing pa= yments for the services provided. Without this authorization, we cannot l= egally process payments, which can disrupt the continuity of care service= s. Protection of Rights: Both the CCA and PAF protect the client's and= their family's rights by clearly defining the scope of services, respons= ibilities, and expectations. This helps prevent misunderstandings and ens= ures the client's needs are met effectively and efficiently. The famil= y may be hesitant to sign a new CCA or PAF or provide the necessary paper= work. We understand that this process can be daunting, but it is crucial = for providing high-quality care. =C2=A0As they are refusing, I am reachin= g out to find out how you would like to proceed.=C2=A0 Thank you for you= r attention to this matter. Thank You,=C2=A0 Jeannie Ortiz Finance O= nboarding & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone: 86= 6-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = On Mon, 2 Dec at 9:10 AM , DeAnna Brown wrote: = = Hi Cheryl, = = I hope you had a nice Thanksgiving weekend. = = I=E2=80=99m following up to see if you=E2=80=99ve been able to secure th= e updated CCA and PAF with the correct signatures. As you know, this clie= nt has been receiving services since October 8th, and our team has been r= equesting these revisions since October 11th. = = It=E2=80=99s critical that we obtain the valid signatures as soon as pos= sible to ensure compliance with our legal and payment processing policies= , as well as to safeguard our company=E2=80=99s legal standing. We are no= w facing significant financial risk due to these unresolved issues. = = Could you please let me know when the revised documents have been upload= ed into Clearcare? Your prompt attention to this matter is essential and = greatly appreciated. = = Thank you! = Best regards, = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-22= 6-1702 = = = = On Tue, 26 Nov at 1:05 PM , DeAnna Brown wrote: = = Hi Cheryl, = = Checking back to see if you've gotten the updated CCA and PAF with the p= roper signatures? = = Thanks! = = = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Serv