--000000000000164b2905eeb9967e Content-Type: text/plain; charset="UTF-8" Cheryl, I just wanted to share some kudos from Keri and the Service Quality team. Thank you so much for all you are doing to ensure the client journey is fantastic. I would love for you to share some of your best practices with your fellow teammates. Hoping to provide the forum (no worries we will make it fun) for you to do so. I am copying Tad and Julie as I know they are always excited to see excellence in action! Thank you again and let Tim and I know if there is anything we can do to better support you, your team or the clients. Angie ---------- Forwarded message --------- From: Keri Thrush Date: Wed, Nov 30, 2022 at 7:41 PM Subject: Kudos for Cheryl Cartwright To: Angie Markwell Hi, Angie, I wanted to take the opportunity to give Cheryl Cartwright a kudos/shoutout with the partnership I have had with her on service recovery/detractor project. 1. Incredibly engaged! Proactive in responding and detailed with information being provided 2. Great leader - takes ownership and drives action 3. Intentions and mindset is focused on continuous improvement and quality for internal and external customers 4. Provides valuable feedback and insight on the weekly detractor calls enhancing peer to peer learning Have a great evening!! Thank you, Keri Thrush Director of Service Quality * Please note my email has changed: * kthrush@thekey.com (650) 338-4375 Ext. 124375 TheKey.com [image: TheKey] --000000000000164b2905eeb9967e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Cheryl, I just wanted to share some kudos from Keri and th= e Service Quality team. Thank you so much for all you are doing to ensure t= he client journey is fantastic. I would love for you to share some of your = best practices with your fellow teammates. Hoping to provide the forum (no = worries we will make it fun) for you to do so. I am copying Tad and Julie a= s I know they are always excited to see excellence in action! Thank you aga= in and let Tim and I know if there is anything we can do to better support = you, your team or the clients. Angie ---------- Forwarded message --------- From: Keri Thrush = < kthrush@theke= y.com > Date: Wed, Nov 30, 2022 at 7:41 PM Subject: Kudo= s for Cheryl Cartwright To: Angie Markwell < angie.markwell@thekey.com > Hi, Angie,=C2=A0 I wanted=C2=A0to take the = opportunity to give Cheryl Cartwright a kudos/shoutout with the partnership= I have had with her on service recovery/detractor project.=C2=A0 Incredibly engaged! Proactive in responding and det= ailed with information being provided Great leader - takes ownershi= p and drives action Intentions and mindset is focused on continuous= improvement and quality for internal and external customers Provid= es valuable feedback and insight on the weekly detractor calls enhancing pe= er to peer learning Have a great evening!! Thank you, Keri Thrush Director of Service Quality Please note