--0000000000000c5f2a05eeba6740 Content-Type: text/plain; charset="UTF-8" Good Evening Angie, Thank you and Keri for your kind words. Keri knows how much I appreciate the detractor calls each week as I find them an invaluable tool for sharing best practices in a collaborative environment. I would welcome any opportunity to be part of a coaching forum as I truly love that part of my current role in Canada. Thank you for thinking of me. Have a wonderful evening, Cheryl On Wed., Nov. 30, 2022, 8:48 p.m. Angie Markwell, wrote: > Cheryl, I just wanted to share some kudos from Keri and the Service > Quality team. Thank you so much for all you are doing to ensure the client > journey is fantastic. I would love for you to share some of your best > practices with your fellow teammates. Hoping to provide the forum (no > worries we will make it fun) for you to do so. I am copying Tad and Julie > as I know they are always excited to see excellence in action! Thank you > again and let Tim and I know if there is anything we can do to better > support you, your team or the clients. Angie > > ---------- Forwarded message --------- > From: Keri Thrush > Date: Wed, Nov 30, 2022 at 7:41 PM > Subject: Kudos for Cheryl Cartwright > To: Angie Markwell > > > Hi, Angie, > > I wanted to take the opportunity to give Cheryl Cartwright a > kudos/shoutout with the partnership I have had with her on service > recovery/detractor project. > > > 1. Incredibly engaged! Proactive in responding and detailed with > information being provided > 2. Great leader - takes ownership and drives action > 3. Intentions and mindset is focused on continuous improvement and > quality for internal and external customers > 4. Provides valuable feedback and insight on the weekly detractor > calls enhancing peer to peer learning > > Have a great evening!! > > Thank you, > > Keri Thrush > Director of Service Quality > * Please note my email has changed: * > kthrush@thekey.com > (650) 338-4375 Ext. 124375 > TheKey.com > [image: TheKey] > --0000000000000c5f2a05eeba6740 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Evening Angie, Thank you and Keri for your kind words. Keri knows how much I app= reciate the detractor calls each week as I find them an invaluable tool for= sharing best practices in a collaborative=C2=A0environment.=C2=A0=C2=A0 I would welcome any opport= unity to be part of a coaching forum as I truly love that part of my curren= t role in Canada. Thank you for thinking of me.=C2=A0 Have a wonderful evening, Cheryl On Wed., Nov. 30, 2022, 8:48 p.m. Angie Markwell, = < angie.markwell@thekey.com > wrote: Che= ryl, I just wanted to share some kudos from Keri and the Service Quality te= am. Thank you so much for all you are doing to ensure the client journey is= fantastic. I would love for you to share some of your best practices with = your fellow teammates. Hoping to provide the forum (no worries we will make= it fun) for you to do so. I am