Additionally, please confirm how you'd like the recording to read with the
company name - do you need it to include any language on "formerly
Mavencare". Please provide how you'd like the script to be recorded within
the blank on how you'd like to refer to your office and I can get this
recording finished up for the team: "Thank you for calling _______________"
Ex. Should it be "Home Care Assistance" generically or "Home Care
Assistance of Toronto" or "Home Care Assistance, formerly Mavencare of
Toronto", or "Home Care Assistance & Mavencare of Toronto" etc.....
On Wed, Jun 8, 2022 at 12:35 PM Isabelle La <ila@thekey.com> wrote:
> No problem - sorry I couldn't be of more help.
>
> In other news, I should have your recordings completed today and ready to
> go live pretty soon. We should all connect on a timeline that is
> comfortable for you. Please let me know what dates/times you want the
> following done if you feel they need to be done (ex. if you don't feel like
> an online training is needed, we can skip it to expedite the process):
>
> - Please let me know when you'd like me to send out 8x8 invitations so
> your users can activate their account and download the 8x8 Work App on
> their device(s).
>
> - Please let me know if/when you'd like to schedule an 8x8 App Training
> via GoogleMeet. My calendar is pretty up to date.
>
> - Please let me know when you'd like to schedule a soft-forward so that
> your main numbers are all forwarding to the temporary numbers on the 8x8
> account. This will signify the day that you're no longer using your old
> phone system and will be taking all live calls on 8x8.
>
> - If the soft forward goes well, please let us know when you'd like to
> schedule a hard-port so that we can request to own the main numbers
> permanently. This usually takes anywhere from 5-14+ days to process so the
> sooner we know, the better.
>
>
>
>
> On Wed, Jun 8, 2022 at 12:26 PM Cheryl Cartwright <
> ccartwright@homecareassistance.com> wrote:
>
>> Thank you so much Isabelle. I will look into it.
>>
>> Have a great day,
>>
>> Cheryl
>>
>> On Wed., Jun. 8, 2022, 3:25 p.m. Isabelle La, <ila@thekey.com> wrote:
>>
>>> I haven't touched any forwarding for your phones at this point, only
>>> built out on the back end of 8x8 which is a completely separate system, so
>>> it is unrelated to anything we are doing with 8x8 migrations. I would
>>> suggest troubleshooting the normal route directly with your phone providers
>>> as nothing has yet been activated on our end for our Corp system.
>>>
>>> On Wed, Jun 8, 2022 at 10:20 AM Cheryl Cartwright <
>>> ccartwright@homecareassistance.com> wrote:
>>>
>>>> Hi Isabelle,
>>>>
>>>> Since our call the other day our phones don't seem to be routing
>>>> properly. All calls I can't pick up are going to Steve Darley. His number
>>>> (647-898-8134) should't even be in the system. Even with my phone forwarded
>>>> to Taylor, calls are still bouncing to Steve. Do you know why this might be
>>>> happening?
>>>>
>>>> Thanks,
>>>>
>>>> Cheryl
>>>>
>>>> On Wed, Jun 8, 2022 at 9:15 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Isabelle,
>>>>>
>>>>> There's no need for French in this instance.
>>>>>
>>>>> Apart from the employment verification option, all else looks good.
>>>>>
>>>>> Thanks
>>>>> Tim
>>>>>
>>>>> On Tue, Jun 7, 2022 at 7:17 PM Isabelle La <ila@thekey.com> wrote:
>>>>>
>>>>>> Hello Tim, Cheryl and Taneshia,
>>>>>>
>>>>>> Please be advised that your 8x8 phone system has been built out but
>>>>>> we do not have a recording yet, as I understand there may be some French
>>>>>> utilized. If you need this French component customized, please have someone
>>>>>> record on your behalf as soon as possible and provide us the recording so I
>>>>>> can upload for the Office Hours Auto-Attendant. In English, the script is
>>>>>> usually as below, though I know there will be some things removed as I
>>>>>> understand you don't do your payroll system through us for employment
>>>>>> verification requests but I'm giving you the shell script anyway. If you
>>>>>> only require English, I can also do this recording for you but just confirm
>>>>>> as I know a lot of the Canadian offices use French.
>>>>>>
>>>>>> Thank you for calling ______________, the premier partner for
>>>>>> personalized and dignified care.
>>>>>> If you are inquiring about new care, please press 1.
>>>>>> If you are an existing client please press 2.
>>>>>> Caregivers and employment enquiries please press 3.
>>>>>> For employment verification requests please press 4.
>>>>>> All others please press 5.
>>>>>> If you would like to hear this menu again press 9.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 2, 2022 at 11:23 AM Isabelle La <ila@thekey.com> wrote:
>>>>>>
>>>>>>> I just sent a calendar invite for Monday, let's catch up then,
>>>>>>> thanks Tim.
>>>>>>>
>>>>>>> On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Isabelle,
>>>>>>>>
>>>>>>>> Here are the numbers:
>>>>>>>>
>>>>>>>> *Main office#: *416-855-2333 ext#281
>>>>>>>>
>>>>>>>> *Toll Free#:* 1-855-526-2702 ext#281
>>>>>>>>
>>>>>>>> *Mavencare Sales#: *647-484-0632 **This number is on all Mavencare
>>>>>>>> brochures.*
>>>>>>>>
>>>>>>>> Perhaps we should connect to discuss a few things prior to the
>>>>>>>> change. Are you free early next week? My calendar is up to date/
>>>>>>>>
>>>>>>>> Thanks!
>>>>>>>> Tim
>>>>>>>>
>>>>>>>> On Wed, Jun 1, 2022 at 5:02 PM Isabelle La <ila@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Tim,
>>>>>>>>>
>>>>>>>>> Keith usually handles the phone numbers being forwarded but I
>>>>>>>>> believe he is on vacation for 2 weeks starting tomorrow.
>>>>>>>>>
>>>>>>>>> Can you confirm the phone numbers you want forwarded and to which
>>>>>>>>> number?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 1, 2022 at 1:46 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>
>>>>>>>>>> I'd like to get all Mavencare Toronto phone numbers forwarded to
>>>>>>>>>> our HCA Toronto phone system so that we can effectively merge these
>>>>>>>>>> operations.
>>>>>>>>>>
>>>>>>>>>> Are you able to assist with this request?
>>>>>>>>>> Thanks!
>>>>>>>>>> Tim
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Tim Thomas
>>>>>>>>>> Head of Canada Division
>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>> (514) 591-9387
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>> (514) 591-9387
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Cheryl Cartwright*
>>>> Director of Care
>>>> Home Care Assistance
>>>> Office: 416-488-8777 <4164888777>
>>>> Toronto, ON (EST)
>>>> torontohomecareassistance.ca
>>>> <https://www.torontohomecareassistance.ca/>
>>>> ---
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>>>>
>>>