--000000000000e6d3c705e0f4ce57 Content-Type: text/plain; charset="UTF-8" No problem - sorry I couldn't be of more help. In other news, I should have your recordings completed today and ready to go live pretty soon. We should all connect on a timeline that is comfortable for you. Please let me know what dates/times you want the following done if you feel they need to be done (ex. if you don't feel like an online training is needed, we can skip it to expedite the process): - Please let me know when you'd like me to send out 8x8 invitations so your users can activate their account and download the 8x8 Work App on their device(s). - Please let me know if/when you'd like to schedule an 8x8 App Training via GoogleMeet. My calendar is pretty up to date. - Please let me know when you'd like to schedule a soft-forward so that your main numbers are all forwarding to the temporary numbers on the 8x8 account. This will signify the day that you're no longer using your old phone system and will be taking all live calls on 8x8. - If the soft forward goes well, please let us know when you'd like to schedule a hard-port so that we can request to own the main numbers permanently. This usually takes anywhere from 5-14+ days to process so the sooner we know, the better. On Wed, Jun 8, 2022 at 12:26 PM Cheryl Cartwright wrote: > Thank you so much Isabelle. I will look into it. > > Have a great day, > > Cheryl > > On Wed., Jun. 8, 2022, 3:25 p.m. Isabelle La, wrote: > >> I haven't touched any forwarding for your phones at this point, only >> built out on the back end of 8x8 which is a completely separate system, so >> it is unrelated to anything we are doing with 8x8 migrations. I would >> suggest troubleshooting the normal route directly with your phone providers >> as nothing has yet been activated on our end for our Corp system. >> >> On Wed, Jun 8, 2022 at 10:20 AM Cheryl Cartwright > ccartwright@homecareassistance.com> wrote: >> >>> Hi Isabelle, >>> >>> Since our call the other day our phones don't seem to be routing >>> properly. All calls I can't pick up are going to Steve Darley. His number >>> (647-898-8134) should't even be in the system. Even with my phone forwarded >>> to Taylor, calls are still bouncing to Steve. Do you know why this might be >>> happening? >>> >>> Thanks, >>> >>> Cheryl >>> >>> On Wed, Jun 8, 2022 at 9:15 AM Timothy Thomas wrote: >>> >>>> Hi Isabelle, >>>> >>>> There's no need for French in this instance. >>>> >>>> Apart from the employment verification option, all else looks good. >>>> >>>> Thanks >>>> Tim >>>> >>>> On Tue, Jun 7, 2022 at 7:17 PM Isabelle La wrote: >>>> >>>>> Hello Tim, Cheryl and Taneshia, >>>>> >>>>> Please be advised that your 8x8 phone system has been built out but we >>>>> do not have a recording yet, as I understand there may be some French >>>>> utilized. If you need this French component customized, please have someone >>>>> record on your behalf as soon as possible and provide us the recording so I >>>>> can up