--000000000000fc901f061531fbf6 Content-Type: multipart/alternative; boundary="000000000000fc901e061531fbf5" --000000000000fc901e061531fbf5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Brian. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Apr 3, 2024 at 10:13=E2=80=AFAM Brian Boxall w= rote: > Left a voicemail asking for a callback asap > > On Wed, Apr 3, 2024 at 9:11=E2=80=AFAM Brian Boxall = wrote: > >> I will call him now. >> >> On Wed, Apr 3, 2024 at 9:04=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Chuck and Tim, >>> >>> We still have yet to receive payment for Heather's account balance >>> Matthewson, Heather 6 $2,570.40 $5,997.60 $5,997.60 $14,565.60 >>> Does anyone have an update from Mark Mathewson, he stated he was workin= g >>> with Marc Atkinson directly. >>> >>> Mark Matthewson >>> Mar 18, 2024, 2:22=E2=80=AFPM >>> to me, Heather, Brian, Chuck >>> John: >>> >>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a copy >>> of the all of the account activity going through Heather=E2=80=99s acco= unt >>> including both invoices and payments (i.e, the detail account receivabl= e >>> detail transaction going through Heather=E2=80=99s A/R) so that I can d= etermine >>> what's gone wrong and how to fix the same at Heather's end. >>> I suggest that you connect with Marc to see where he's at. >>> On receipt of the information I hope to solve the problem. >>> >>> >>> Mark >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Wed, Mar 27, 2024 at 11:20=E2=80=AFAM Chuck Terlesky >>> wrote: >>> >>>> Thanks, Brian and John. >>>> >>>> On Wed, Mar 27, 2024 at 8:21=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Agreed. Thanks guys. >>>>> >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.ca >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Wed, Mar 27, 2024 at 10:09=E2=80=AFAM Brian Boxall >>>>> wrote: >>>>> >>>>>> Sounds good. >>>>>> >>>>>> Thank you >>>>>> >>>>>> On Wed, Mar 27, 2024 at 9:07=E2=80=AFAM John Janiga >>>>>> wrote: >>>>>> >>>>>>> Hello Brian, >>>>>>> >>>>>>> Thanks for the update. >>>>>>> >>>>>>> If no payment is received by this time next week, I will formally >>>>>>> request suspension of services. >>>>>>> >>>>>>> Best regards, >>>>>>> *John Janiga* >>>>>>> Senior Accounts Receivable Specialist >>>>>>> *john.janiga@thekey.com * >>>>>>> *408-647-7538 * >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Wed, Mar 27, 2024 at 10:04=E2=80=AFAM Brian Boxall >>>>>>> wrote: >>>>>>> >>>>>>>> Heather M informed me on Tues, that funds are being moved to the >>>>>>>> correct account and this should be resolved shortly. >>>>>>>> >>>>>>>> Lets give it another week? I can inform them