--00000000000063a0c3061531d48a Content-Type: multipart/alternative; boundary="00000000000063a0c2061531d489" --00000000000063a0c2061531d489 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Left a voicemail asking for a callback asap On Wed, Apr 3, 2024 at 9:11=E2=80=AFAM Brian Boxall wr= ote: > I will call him now. > > On Wed, Apr 3, 2024 at 9:04=E2=80=AFAM John Janiga wrote: > >> Hello Chuck and Tim, >> >> We still have yet to receive payment for Heather's account balance >> Matthewson, Heather 6 $2,570.40 $5,997.60 $5,997.60 $14,565.60 >> Does anyone have an update from Mark Mathewson, he stated he was working >> with Marc Atkinson directly. >> >> Mark Matthewson >> Mar 18, 2024, 2:22=E2=80=AFPM >> to me, Heather, Brian, Chuck >> John: >> >> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a copy >> of the all of the account activity going through Heather=E2=80=99s accou= nt >> including both invoices and payments (i.e, the detail account receivable >> detail transaction going through Heather=E2=80=99s A/R) so that I can de= termine >> what's gone wrong and how to fix the same at Heather's end. >> I suggest that you connect with Marc to see where he's at. >> On receipt of the information I hope to solve the problem. >> >> >> Mark >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Wed, Mar 27, 2024 at 11:20=E2=80=AFAM Chuck Terlesky >> wrote: >> >>> Thanks, Brian and John. >>> >>> On Wed, Mar 27, 2024 at 8:21=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Agreed. Thanks guys. >>>> >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Mar 27, 2024 at 10:09=E2=80=AFAM Brian Boxall >>>> wrote: >>>> >>>>> Sounds good. >>>>> >>>>> Thank you >>>>> >>>>> On Wed, Mar 27, 2024 at 9:07=E2=80=AFAM John Janiga >>>>> wrote: >>>>> >>>>>> Hello Brian, >>>>>> >>>>>> Thanks for the update. >>>>>> >>>>>> If no payment is received by this time next week, I will formally >>>>>> request suspension of services. >>>>>> >>>>>> Best regards, >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Mar 27, 2024 at 10:04=E2=80=AFAM Brian Boxall >>>>>> wrote: >>>>>> >>>>>>> Heather M informed me on Tues, that funds are being moved to the >>>>>>> correct account and this should be resolved shortly. >>>>>>> >>>>>>> Lets give it another week? I can inform them that we will suspend >>>>>>> care on X date if no payment is received. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Wed, Mar 27, 2024 at 8:45=E2=80=AFAM John Janiga >>>>>>> wrote: >>>>>>> >>>>>>>> Hello Brian and Chuck, >>>>>>>> >>>>>>>> The client Heather Mathewson is now behind