This is a multipart message in MIME format. ------=_NextPart_000_0535_01DABBD2.E9AC2430 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0536_01DABBD2.E9AC2430" ------=_NextPart_001_0536_01DABBD2.E9AC2430 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Removing local office from the thread. If Region of Waterloo is a parent = payer, it=E2=80=99s not realistic to attach this to every invoice that = generates there. I=E2=80=99d suggest Collections uses tickets to find = these moving forward, in this special circumstance. =20 From: Michelle Hudgins =20 Sent: Tuesday, June 11, 2024 7:24 AM To: Stephanie Fuston Cc: TheKey Billing ; Timothy Thomas = ; Elizabeth Clark ; Lito Delapena = ; Timon Page Subject: Re: Region of Waterloo =20 @Lito Delapena thoughts on what would = be the best way to handle this from a collections perspective? =20 On Tue, Jun 11, 2024 at 10:19=E2=80=AFAM Stephanie Fuston = > = wrote: Hi Michelle, =20 Is there a place in VersaPay that it can be added to? The summary and = invoices are kept in a G drive file, I could send you that link, if it = is a better option. Please let me know what you decide. =20 Thank you, Stephanie Fuston Billing Analyst 3 Stephanie .Fuston@thekey.com =20 =20 =20 On Tue, Jun 11, 2024 at 10:01=E2=80=AFAM Michelle Hudgins = > = wrote: Thank you, Stephanie, Can the summary be added to VS moving forward = without the invoices that have the names included so that we can add the = payor's contact information for visibility? =20 =20 On Tue, Jun 11, 2024 at 9:55=E2=80=AFAM Stephanie Fuston = > = wrote: =20 Thank you Tim, for the contact information =20 Hello Michelle, =20 I have attached the summary and invoices that were sent to the Region = of Waterloo yesterday.=20 . If you need anything else, please let me know. Thank you, Stephanie Fuston Billing Analyst 3 Stephanie .Fuston@thekey.com =20 =20 On Tue, Jun 11, 2024 at 9:46=E2=80=AFAM Michelle Hudgins = > = wrote: Do you have a phone number as well for the contact? =20 @Stephanie Fuston Will I have = access to the summary invoice and are you emailing this to the payor? =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 On Tue, Jun 11, 2024 at 9:22=E2=80=AFAM Timothy Thomas > wrote: Hi Michelle,=20 =20 Do you have access to the summary invoice Stephanie created? This = organization has strict privacy policies, so you cannot email invoices = to them with client information enclosed.=20 =20 The main contact is Jo Wilson - JoAWilson@regionofwaterloo.ca = =20 =20 On Tue, Jun 11, 2024 at 9:12=E2=80=AFAM Michelle Hudgins = > = wrote: Good Morning Tim,=20 =20 Do you know who I would contact for the Region of Waterloo? =20 I attached the invoices for reference.=20 =20 =20 Kind regards,=20 Michelle Hudgins Collections Analyst 2 Direct Line: 305-452-0760 michelle.hudgins@thekey.com =09 =09 =09 TheKey.com =20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591