This is a multipart message in MIME format. ------=_NextPart_000_18DF_01DAB343.07AE11C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_18E0_01DAB343.07AE11C0" ------=_NextPart_001_18E0_01DAB343.07AE11C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your help. =20 From: Timothy Thomas =20 Sent: Friday, May 31, 2024 9:24 AM To: eclark@thekey.com Cc: lisa.barker@thekey.com; laszlo.kovacs@thekey.com; = kate.goodrich@thekey.com; John Janiga ; Joey = Taylor ; Cynthia Lum Subject: Re: Gerard Rochon - Montreal Client =20 Refund completed. See attached. =20 Thank you for the quick response. Tim =20 On Fri, May 31, 2024 at 10:36=E2=80=AFAM Timothy Thomas > wrote: Thanks, I'll confirm when it's completed. =20 On Fri, May 31, 2024 at 10:02=E2=80=AFAM > wrote: Thanks, Tim. I don=E2=80=99t know enough about the interworkings of = Treasury to make that call w/o Laszlo or Kate signing off. Laszlo just = sent a note via chat that we=E2=80=99re good to move forward, so = you=E2=80=99re welcome to initiate that back to him. =20 Lisa please enter the refund in NS, and maybe note in the memo we = received funds to JPMC and returned out of BMO.=20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas >=20 Sent: Friday, May 31, 2024 6:23 AM To: eclark@thekey.com =20 Cc: laszlo.kovacs@thekey.com ; = kate.goodrich@thekey.com ; John Janiga = >; Joey Taylor = >; = lisa.barker@thekey.com ; Cynthia Lum = > Subject: Re: Gerard Rochon - Montreal Client =20 We have sufficient funds in the vancouver account as we speak. =20 On Fri, May 31, 2024 at 9:07=E2=80=AFAM > wrote: Laszlo/Kate- =20 Can we move money to a CAD account, such as Vancouver, from JPMC so we = can etransfer out? =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas >=20 Sent: Friday, May 31, 2024 6:06 AM To: eclark@thekey.com =20 Cc: John Janiga = >; Joey Taylor = >; lisa.barker@thekey.com ; Cynthia Lum = > Subject: Re: Gerard Rochon - Montreal Client =20 Hi Liz, =20 The client has demanded we return the funds today. A check will take too = long and if we're unable to deposit the funds then I suggest we = etransfer.=20 =20 On Fri, May 31, 2024 at 9:03=E2=80=AFAM > wrote: Hello Tim & John- =20 I am sorry to hear this, we do not have the ability to refund PAD = payments from JPMC but we can reach out to the bank about reversing the = check that we received, or return that to him via check today.=20 =20 Can you help me understand what happened here? How did we charge someone = $20k w/o their knowledge they would need to make that payment? =20 Kind regards- =20 Elizabeth Clark=20 Director CI & Transformation Long Term Care Insurance Onboarding Collections Billing Help Desk =20 TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =09 =20 =20 =20 =20 From: Timothy Thomas >=20 Sent: Thursday, May 30, 2024 5:52 PM To: Cynthia Lum > Cc: Joey Taylor = >; John Janiga = >; eclark@thekey.com ; lisa.bark