--0000000000003c56be05ea3c8dbc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No I spoke with her before. Did the email come from him directly? It's possible he doesn't know I spoke with his wife? This is a brian injury client I believe. I'll reach back out to Leslie regardless. Cheryl On Tue., Oct. 4, 2022, 3:51 p.m. Timothy Thomas, wrote: > It says September 28th on my note. Did you speak to them after that date? > > On Tue, Oct 4, 2022 at 4:25 PM Cheryl Cartwright > wrote: > >> Hi, >> >> I didn't realize Derek Fewer is attached to Leslie Sawchuck. I did speak >> with her regarding her billing. This was not a mistake. They had added >> several live in shifts to their schedule which increased the amount >> substantially. I went through each invoice with her and she was clear wh= at >> happened. >> >> Are they asking about this again? Happy to speak with her once more if >> needed. >> >> Cheryl >> >> On Tue., Oct. 4, 2022, 3:05 p.m. Cheryl Cartwright, > ccartwright@thekey.com> wrote: >> >>> Hi Timothy and Lindsey, >>> >>> You received communication about this from me? I have sent a few emails >>> regarding my involvement in sorting billing issues but I don't have one= on >>> Derek Fewer. No one has brought this issue to my attention. I can't spe= ak >>> to these transactions. >>> >>> Cheryl >>> >>> On Tue, Oct 4, 2022 at 1:51 PM Timothy Thomas wrote: >>> >>>> Hi Lindsey, >>>> >>>> Did you see this communication - >>>> >>>> I have a question about a recent debit from home care assistance. Ther= e >>>> was a debit for around $2000 on September 9 and now there is one on >>>> September 20 for just over $4000. I can=E2=80=99t imagine why there wo= uld be a >>>> $4000 debit in a two week period. Could you please look into this? It= =E2=80=99s >>>> caused my Homecare account to go into overdraft with a $20 interest ch= arge. >>>> >>>> Thank you >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> *Cheryl Cartwright* >>> *Regional, Client Success, Canada * >>> Home Care Assistance >>> Office: 416-488-8777 >>> Toronto, ON (EST) >>> torontohomecareassistance.ca >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> Champions of Longevity >>> ccartwright@homecareassistance.com >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --0000000000003c56be05ea3c8dbc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No I spoke with her before. Did the email come from him d= irectly? It's possible he doesn't know I spoke with his wife? This = is a brian injury client I believe.=C2=A0 I'll reach back out to Leslie regardless.=C2=A0 Cheryl On Tue., Oct. 4, 2022, = 3:51 p.m. Timothy Thomas, < tt@thekey.