--0000000000006d0674062990f022 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc. What date was it for? On Wed, Dec 18, 2024 at 3:04=E2=80=AFPM Marc Atkinson = wrote: > Hi Tim, > > It's for CHSLD Manoir Beaconsfield, Clearcare ID # 3772105. > > We spoke with them earlier today and they advised that they should have a > credit from invoice 50697-2 in the amount of $1013.85 and a credit that > should have been applied to invoice 51414 in the amount of $151.79. > > If you could locate these 2 credit memos, that would be appreciated. > > Thank you! > > Regards, > > Marc Atkinson > Billing Help Desk > 866-226-1702 > billing@thekey.com > 8:00AM-5:00PM EST Monday-Friday > > On Wed, 18 Dec at 3:00 PM , Timothy Thomas wrote: > Please give me the email address and the invoice number and I'll see what > I can find. > > On Wed, Dec 18, 2024 at 2:58=E2=80=AFPM Marc Atkinson wrote: > >> Hi Tim, >> >> Thank you for following up. >> >> Can you please advise on how Billing Help Desk can do this? I am not sur= e >> if we have access to adminmtl@thekey.com and wouldn't know which >> software we would need to use to do this. >> >> Regards, >> >> Marc Atkinson >> Billing Help Desk >> 866-226-1702 >> billing@thekey.com >> 8:00AM-5:00PM EST Monday-Friday >> >> On Wed, 18 Dec at 2:56 PM , Timothy Thomas wrote: >> Hi Marc, >> >> They would only be available in QB. >> >> The only other option I can think of is to comb through the sent folder >> in the email account that was used to send the invoices. It is >> adminmtl@thekey.com. Do a lookup for the client's email. >> >> Best, >> TIm >> >> >> >> On Wed, Dec 18, 2024 at 2:48=E2=80=AFPM Marc Atkinson wrote: >> >>> Hi Brian, >>> >>> =E2=80=8BBilling is hoping you can assist us with this request. On 11/2= 0, Laszlo >>> advised that you might be able to help in retrieving files for Montreal >>> clients stored in Quickbooks. Laszlo mentioned that we were closing the >>> subscription for QB in short order. >>> >>> I tried to login to QB and it's giving me the below error message. Can >>> you please direct us on where to go to obtain the invoices and other >>> documents? We have a facility client in Montreal who needs copies of a >>> couple of older credit memos, to assist them in reconciling their payme= nts >>> to us. >>> >>> Thank you! >>> >>> >>> Regards, >>> >>> Marc Atkinson >>> Billing Help Desk >>> 866-226-1702 >>> billing@thekey.com >>> 8:00AM-5:00PM EST Monday-Friday >>> >>> >> > 1019832:611100 > --0000000000006d0674062990f022 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc. What date was it for?=C2=A0 On Wed, Dec 18, 2024 at 3:04=E2=80=AFPM Marc Atkinson < billing@thekey.com > wrote: Hi Tim, It's for CHSLD Manoir Beaconsfield, Clearcare ID # 377= 2105. We spoke with them earlie= r today and they advised that they should have a credit from invoice 50697-= 2 in the amount of $1013.85 and a credit that should have been appli