----==_mimepart_67632ac6e9d9f_1cb3f98db850dc871547bd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, It's for CHSLD Manoir Beaconsfield, Clearcare ID # 3772105. = We spoke with them earlier today and they advised that they should hav= e a credit from invoice 50697-2 in the amount of $1013.85 and a credit th= at should have been applied to invoice 51414 in the amount of $151.79.=C2= =A0 If you could locate these 2 credit memos, that would be appreciat= ed. Thank you! Regards, Marc Atkinson Billing Help Desk 866= -226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday = = On Wed, 18 Dec at 3:00 PM , Timothy Thomas wrote: Please give me the email address and the inv= oice number and I'll see what I can find.=C2=A0 = = = On Wed, Dec 18, 2024 at 2:58=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Tim, = = Thank you for following up. = = Can you please advise on how Billing Help Desk can do this? I am not sur= e if we have access to adminmtl@thekey.com and wouldn't know which softwa= re we would need to use to do this. = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = = On Wed, 18 Dec at 2:56 PM , Timothy Thomas wrote: Hi Marc, = They would only be available=C2=A0in QB.=C2=A0 = = The only other option I can think of is to comb through the sent folder = in the email account that was used to send the invoices. It is adminmtl@t= hekey.com. Do a lookup for the client's email. = = Best, = TIm = = = = = = On Wed, Dec 18, 2024 at 2:48=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Brian, = = =E2=80=8BBilling is hoping you can assist us with this request. On 11/20= , Laszlo advised that you might be able to help in retrieving files for M= ontreal clients stored in Quickbooks. Laszlo mentioned that we were closi= ng the subscription for QB in short order. = = I tried to login to QB and it's giving me the below error message. Can y= ou please direct us on where to go to obtain the invoices and other docum= ents? We have a facility client in Montreal who needs copies of a couple = of older credit memos, to assist them in reconciling their payments to us= . = = Thank you! = = = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday ----==_mimepart_67632ac6e9d9f_1cb3f98db850dc871547bd Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, It's for CHSLD Manoir Beaconsfield, Clearcare ID # 37721= 05. We spoke with them earlier today and t= hey advised that they should have a credit from invoice 50697-2 in the am= ount of $1013.85 and a credit that should have been applied to invoice 51= 414 in the amount of $151.79. =C2=A0 If you could locate thes= e 2 credit memos, that would be appreciated. Thank you! Regards, <div dir=3D"ltr