--000000000000d908ca0624ac871f Content-Type: multipart/alternative; boundary="000000000000d908ca0624ac871e" --000000000000d908ca0624ac871e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Alejandro but can we put thru his credit card now? Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Thu, Oct 17, 2024 at 5:00=E2=80=AFAM Alejandro Aponte wrote: > Hello Sharon, > > As long as this client is deactivated in WellSky then they will drop off > from our audit! > > Regards, > *Alejandro Aponte* > Finance Onboarding Analyst III > (408) 479-8654 > TheKey.com > [image: TheKey] > > > On Wed, Oct 16, 2024 at 5:38=E2=80=AFPM Sharon Speirs wrote: > >> Hi Tim and Alejandro >> I feel like I am a bit of a broken record but this client is now >> deactivated, he lives in the UK. He does not answer our emails. We have = a >> signed agreement with him from the last time he used our services which = is >> on file and has his address etc. We have sent the new Visa to use to >> the billing department, they asked for a zip code and we sent that as we= ll. >> We are NOT going to get another signed agreement from him as he is not >> returning our email or our calls but I know the credit card is good and >> Cathy resent everything again on Monday. >> We just need to put the one invoice on his credit card and we will never >> see him again >> Sharon >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Wed, Oct 16, 2024 at 2:17=E2=80=AFPM Timothy Thomas w= rote: >> >>> Can you make sure these are loaded asap. >>> >>> Thanks! >>> >>> ---------- Forwarded message --------- >>> From: >>> Date: Wed, Oct 16, 2024 at 4:42=E2=80=AFPM >>> Subject: FW: 10/14/24 - Action Required - $2.8k Open Balance - New >>> Client Audit Results >>> To: Kelley Richard , Sarah Arnold >> sarnold@thekey.com>, Araceli Gutierrez , >>> Timothy Thomas , Coddye Ring-Noonan >> coddye.ringnoonan@thekey.com>, Kimberly Guerci >>> Cc: Lito Delapena , William Schmiedeknecht >> william.schmiedeknecht@thekey.com>, Jeannie Ortiz >> jeannie.ortiz@thekey.com> >>> >>> >>> Hello >>> >>> >>> >>> The below clients have started care and are missing critical documents, >>> as of the last audit. Can someone please investigate these and get back= to >>> me with an update on where we are in collecting them, or if we should w= ork >>> on suspending services? >>> >>> >>> >>> *Patient Name* >>> >>> *Division* >>> >>> *Region* >>> >>> *location* >>> >>> *URL* >>> >>> *Priority* >>> >>> *First Completed Shift Date* >>> >>> *Current Status* >>> >>> >>> *Signed Consent Agreement or Contract on File?(As of last audit)* >>> >>> >>> *Payment Authorization on File? (As of last audit)* >>> >>> *Open Balance* >>> >>> Milton Shaevel >>> >>> West >>> >>> Texas Arizona >>> >>> Austin >>> >>> TheKey of