--000000000000d24a1b0626f98858 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Last i heard i believe we closed our local office bank account, so we are unable to just deal with it locally. On Fri, Nov 15, 2024 at 1:01=E2=80=AFPM Lito Delapena wrote: > Hi Brian and Tim, > > Looping out Carol for the interim as i received confirmation from the > accounts payable team that they only sent out the refund check yesterday > 11/14/24 although the request from myself and our payments manager Lisa > barker was to cut the check on 11/7/2024 and to expedite it to Carol due = to > the Mail strike that was expected to happen in Canada. > > I know Lisa previously advised we did not have the ability to transfer th= e > money back to the account on file but wanted to check with you two if you > know of another account that can possibly be used to refund Carol back > electronically? ill reach back out to Carol once confirmation is received > of another way we can pay out the refund > > thank you, > > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Fri, Nov 15, 2024 at 6:47=E2=80=AFAM Carol Pawluk wr= ote: > >> Hi Again Lito >> >> Given the Canadian Postal strike is there any way you can do the >> following: >> >> - electronically deposit the $1517.55 back into the WRHA account >> - debit Carol/ Jim account $1517.55 >> - cancel the cheque for $1517.55 from the Key which is in snail mail and >> which I would rip up whenever I receive it >> >> >> This would make things so much easier and definitely less stressful for >> me. >> >> I would really appreciate this. >> Please advise >> >> Carol >> Sent from my iPhone >> >> On Nov 15, 2024, at 8:25=E2=80=AFAM, Carol Pawluk wrot= e: >> >> =EF=BB=BFThanks Lito. >> >> >> Sent from my iPhone >> >> On Nov 15, 2024, at 8:24=E2=80=AFAM, Lito Delapena >> wrote: >> >> =EF=BB=BF >> Good Morning Carol, >> >> Apologies for the delayed response as I was out of the office at the tim= e >> of your email yesterday, i have sent a follow up this morning to our >> payments leader to confirm that the check was indeed mailed last week. O= nce >> I hear back I will give you a call. >> >> Thank you, >> >> Lito Delapena >> >> Manager Customer Contact & Collections Center >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Nov 14, 2024 at 1:54=E2=80=AFPM Carol Pawluk w= rote: >> >>> Hi Lito >>> >>> I still have not received the cheque from the Key and the Canadian >>> Postal strike may begin at midnight tonight. >>> >>> Carol >>> Sent from my iPhone >>> >>> On Nov 7, 2024, at 8:00=E2=80=AFAM, Carol Pawluk wrot= e: >>> >>> =EF=BB=BFOk. So hopefully it will arrive before any mail strike. >>> >>> Sent from my iPhone >>> >>> On Nov 7, 2024, at 7:53=E2=80=AFAM, Lito De