--000000000000b1fbd20626f8313e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Brian and Tim, Looping out Carol for the interim as i received confirmation from the accounts payable team that they only sent out the refund check yesterday 11/14/24 although the request from myself and our payments manager Lisa barker was to cut the check on 11/7/2024 and to expedite it to Carol due to the Mail strike that was expected to happen in Canada. I know Lisa previously advised we did not have the ability to transfer the money back to the account on file but wanted to check with you two if you know of another account that can possibly be used to refund Carol back electronically? ill reach back out to Carol once confirmation is received of another way we can pay out the refund thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Fri, Nov 15, 2024 at 6:47=E2=80=AFAM Carol Pawluk wrot= e: > Hi Again Lito > > Given the Canadian Postal strike is there any way you can do the followin= g: > > - electronically deposit the $1517.55 back into the WRHA account > - debit Carol/ Jim account $1517.55 > - cancel the cheque for $1517.55 from the Key which is in snail mail and > which I would rip up whenever I receive it > > > This would make things so much easier and definitely less stressful for > me. > > I would really appreciate this. > Please advise > > Carol > Sent from my iPhone > > On Nov 15, 2024, at 8:25=E2=80=AFAM, Carol Pawluk wrote= : > > =EF=BB=BFThanks Lito. > > > Sent from my iPhone > > On Nov 15, 2024, at 8:24=E2=80=AFAM, Lito Delapena > wrote: > > =EF=BB=BF > Good Morning Carol, > > Apologies for the delayed response as I was out of the office at the time > of your email yesterday, i have sent a follow up this morning to our > payments leader to confirm that the check was indeed mailed last week. On= ce > I hear back I will give you a call. > > Thank you, > > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Thu, Nov 14, 2024 at 1:54=E2=80=AFPM Carol Pawluk wr= ote: > >> Hi Lito >> >> I still have not received the cheque from the Key and the Canadian Posta= l >> strike may begin at midnight tonight. >> >> Carol >> Sent from my iPhone >> >> On Nov 7, 2024, at 8:00=E2=80=AFAM, Carol Pawluk wrote= : >> >> =EF=BB=BFOk. So hopefully it will arrive before any mail strike. >> >> Sent from my iPhone >> >> On Nov 7, 2024, at 7:53=E2=80=AFAM, Lito Delapena >> wrote: >> >> =EF=BB=BF >> HI Carol, >> >> The check will be cut this morning >> >> Thank you >> >> Lito Delapena >> >> Manager Customer Contact & Collections Center >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: Th