--000000000000d8f6690611850f8a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce team has reported that the duplicate lead bug has been *resolved*. If you are still experiencing issues please reach out to the IT Help Desk by emailing us at itsupport@thekey.com or by calling us at (888) 838-1955. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind regards, IT Support Team On Thu, Feb 15, 2024 at 6:06=E2=80=AFPM Mike Conner wrote: > Good day All, > > This is a correction notification. The Salesforce team has reported that, > in some circumstances, new leads in Salesforce are still being duplicated > despite a previous communication indicating the issue had been resolved. > Unfortunately, the problem persists. The team anticipates pushing a fix > tonight. > > We apologize for any confusion and inconvenience this may have caused you= . > > - * Possible Workarounds:* Please use the most recent lead for > following up. You may close out the duplicate leads with the status re= ason > =E2=80=9CDuplicate=E2=80=9D and the salesforce team will clean up the = duplicate leads. > - *Est Time to Resolution*: 11pm est. > - *Time for Next Update:* 2/16/24 @ 12PM EST > - *Additional Notes/Comments*: NA > > > For the most current and updated information on this issue, please visit > TheKey's IT System Status Page . > If further support is required, as always, please reach out to the IT Hel= p > Desk by emailing us at itsupport@thekey.com or by calling us at (888) > 838-1955. We're here to help! Please note that our IT Help Desk is > available, Monday through Friday, 8:00 AM to 9:00 PM EST. > > Kind regards, > The IT Support and Services Team > --000000000000d8f6690611850f8a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce team has reported that the duplicate=C2=A0lead= bug has been resolved .=C2=A0 If you are still experiencing issues p= lease reach out to the IT Help Desk by emailing us at=C2=A0 itsupport@thekey.com =C2=A0or = by calling us at (888) 838-1955. We're here to help! Please note that o= ur IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST= . Kind=C2=A0regards, IT=C2=A0Support Tea= m On Thu, Feb 15, 2024 at 6:06=E2=80=AFPM Mike Conner < noreply_italerts@thekey.com > wrote: = Go= od day All, This is a correction notification. The Salesforce team h= as reported that, in some circumstances, new leads in Salesforce are still = being duplicated despite a previous communication indicating the issue had = been resolved. Unfortunately, the problem persists. The team anticipates pu= shing a fix tonight. We apologize for any confusion and inconvenienc= e this may have caused you. =C2=A0Possible Workarounds: = =C2=A0Please use the most recent lead for following up. You may close out t= he duplicate leads with the status reason =E2=80=9CD