--000000000000f66ed805f498b331 Content-Type: text/plain; charset="UTF-8" Thank you Keri. We will figure this out. I am not sure what she means by Management Team as she has not worked with anyone other than her direct team. Her score is very low considering how happy she always seems to be about her care. I will get back to you. Cheryl On Mon, Feb 13, 2023 at 12:41 PM Keri Thrush wrote: > Hi, Cheryl. > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Sat, Feb 11, 2023 at 11:36 AM Medallia > wrote: > >> Client Name: Peter Cole >> >> CC ID: 1000000000040422 >> >> Primary Contact: Irene Cole >> >> PC Contact Info: ielegendre@gmail.com / >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: 12 Weeks - Less Than 26 Weeks >> >> Actual Customer Segment: Turtle >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 5 >> >> Comments: She is very kind and helpful. She works well with Peter She >> works well with Peter, however she has been late on several occasions. She >> seems to provide stimulation for Peter. Since Mavencare and HCA merged The >> caregivers and Client Managers continue to be great. However I am less >> impressed with the management team so far. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=199185 >> > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000f66ed805f498b331 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri.=C2=A0 We will figure th= is out. I am not sure what she means by Management Team as she has not work= ed with anyone other than her direct team. Her score is very low considerin= g how happy she always seems to be about her care.=C2=A0 I will get back to you. Cheryl On Mon,= Feb 13, 2023 at 12:41 PM Keri Thrush < kthrush@thekey.com > wrote: Hi, Cheryl. Passing off the detractor below in order to initi= ate next steps and contacting the POC directly. Thank you! On Sat, Feb 1= 1, 2023 at 11:36 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Peter Cole CC ID: 1000000000040422 Primary Contact: Irene Cole PC Conta= ct Info: ielegend= re@gmail.com / Survey Delivery: Email Divisi= on: Canada Business Unit: Toronto Tenure: 12 Weeks - Less Tha= n 26 Weeks Actual Customer Segment: Turtle Stated Customer Se= gment: Survey: Relationship 2 Main Score: 5 Comment= s: She is very kind and helpful. She works well with Peter She works well with Peter, however she has been late on several occasions. = She seems to provide stimulation for Peter. Since Mavencare and HCA merged The caregivers and Client Manag