--0000000000000e097006336532d4 Content-Type: multipart/alternative; boundary="0000000000000e096f06336532d3" --0000000000000e096f06336532d3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Tim, for bringing this forward. I am in agreement we should make the adjustment to not penalize the team for an incorrect data entry. Ultimately these 512 hours were indeed billed. On Tue, Apr 22, 2025 at 2:15=E2=80=AFPM Timothy Thomas wrot= e: > Hi Melissa, > > I'm writing to bring up an issue in Montreal regarding billable hours in > ClearCare for March. A client agreed to a placement fee for a one-month > live-in trial, which I approved. They assumed the caregiver costs for thi= s > period of time and the caregiver we selected agreed to the terms. > > Joey, our GM (who was covering for our CGM while they were on PTO), set u= p > the schedule incorrectly, using a "per visit" format instead of "live-in"= . > As you can see in the screenshot, the billing rate was applied to only on= e > of the 24-hour shifts per week. Donny has reviewed the situation and agre= es > with my assessment. > > Could we adjust the total billable hours for the month? The difference of > 512 hours, as Joey mentioned, would bring them to two keys for the month > instead of one. > > * 100% of target: 18,159 hours > * March Planful: 100.7% at 18,278 hours > * With the correction: 103.8% at 18,853 hours > > Thanks, > Tim > > [image: Screenshot 2025-04-22 at 4.51.57=E2=80=AFPM.png] > > ---------- Forwarded message --------- > From: Joey Taylor > Date: Tue, Apr 22, 2025 at 4:15=E2=80=AFPM > Subject: Nikolaos Petrakos > To: Timothy Thomas > > > Good Afternoon, > > This client did a buyout from our agency for her caregiver for $10,000. W= e > normally have a 30 day "trial period" before a buyout where the client pa= ys > $2500 weekly (for 4 weeks). The caregiver is paid by the client during th= is > time. The caregiver was working live-in for the month period. > > When I created the shifts in ClearCare, I made things easy and built the > live-in shift and used the "per visit" payment option so the client would > be charged the set amount of $2,500 (no need to pro-rate or adjust from t= he > scheduling team. The client did this for the entire month of March and th= us > paid the $10,000 finders fee and everyone was happy. > > When we got out bonuses, I noticed my billable hours were down > substantially (I had hit my goal of 2 keys but was only receiving 1). Aft= er > some instigation, I realized by clicking the "per visit" box in ClearCare > instead of the "live in". It significantly affected my billable hours. On= ly > 160 hours were billed in the month instead of 672. This caused me to miss= *512 > billable hours.* The client was still billed the $10,000 and the > caregiver was still paid so the only people who lose out on this mistake = is > the Montreal team losing a key. In the future, I will always build a buyo= ut > shift as "live-in" instea