--0000000000002733840633719ed8 Content-Type: multipart/alternative; boundary="0000000000002733830633719ed7" --0000000000002733830633719ed7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Melissa and Tim. Chris: Please adjust the March Master Payment file for Montreal employees, reflecting the revised actual Billable Hours indicated below, 2 Keys earned with the subsequent payout adjustments. Thanks, Bob On Tue, Apr 22, 2025 at 6:06=E2=80=AFPM Melissa Reyes wrote: > Thank you Tim, for bringing this forward. I am in agreement we should mak= e > the adjustment to not penalize the team for an incorrect data entry. > Ultimately these 512 hours were indeed billed. > > On Tue, Apr 22, 2025 at 2:15=E2=80=AFPM Timothy Thomas wr= ote: > >> Hi Melissa, >> >> I'm writing to bring up an issue in Montreal regarding billable hours in >> ClearCare for March. A client agreed to a placement fee for a one-month >> live-in trial, which I approved. They assumed the caregiver costs for th= is >> period of time and the caregiver we selected agreed to the terms. >> >> Joey, our GM (who was covering for our CGM while they were on PTO), set >> up the schedule incorrectly, using a "per visit" format instead of >> "live-in". As you can see in the screenshot, the billing rate was applie= d >> to only one of the 24-hour shifts per week. Donny has reviewed the >> situation and agrees with my assessment. >> >> Could we adjust the total billable hours for the month? The difference o= f >> 512 hours, as Joey mentioned, would bring them to two keys for the month >> instead of one. >> >> * 100% of target: 18,159 hours >> * March Planful: 100.7% at 18,278 hours >> * With the correction: 103.8% at 18,853 hours >> >> Thanks, >> Tim >> >> [image: Screenshot 2025-04-22 at 4.51.57=E2=80=AFPM.png] >> >> ---------- Forwarded message --------- >> From: Joey Taylor >> Date: Tue, Apr 22, 2025 at 4:15=E2=80=AFPM >> Subject: Nikolaos Petrakos >> To: Timothy Thomas >> >> >> Good Afternoon, >> >> This client did a buyout from our agency for her caregiver for $10,000. >> We normally have a 30 day "trial period" before a buyout where the clien= t >> pays $2500 weekly (for 4 weeks). The caregiver is paid by the client dur= ing >> this time. The caregiver was working live-in for the month period. >> >> When I created the shifts in ClearCare, I made things easy and built the >> live-in shift and used the "per visit" payment option so the client woul= d >> be charged the set amount of $2,500 (no need to pro-rate or adjust from = the >> scheduling team. The client did this for the entire month of March and t= hus >> paid the $10,000 finders fee and everyone was happy. >> >> When we got out bonuses, I noticed my billable hours were down >> substantially (I had hit my goal of 2 keys but was only receiving 1). Af= ter >> some instigation, I realized by clicking the "per visit" box in ClearCar= e >> instead of the "live in". It significantly affected my billable