This is a multipart message in MIME format. ------=_NextPart_000_6F16_01DB634C.E33B72F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_6F17_01DB634C.E33B9A00" ------=_NextPart_001_6F17_01DB634C.E33B9A00 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hey Tim, =20 The problem is she has an old phone connected to her account =E2=80=93=20 =20 When Uber sent the code to register is going to her old phone number.=20 =20 Anotte Francois=20 =09 Disbursements Sr. Director anotte.francois@thekey.com=20 =09 =09 =20 =20 =20 From: Timothy Thomas =20 Sent: Friday, January 10, 2025 10:19 AM To: anotte.francois@thekey.com Cc: Abby Cnossen ; Midwestleadership = Subject: Re: Access to Ubers Update =20 Hi Anotte, =20 She's tried that. See screenshot below. Can you help with a resolution? =20 =20 On Fri, Jan 10, 2025 at 12:58=E2=80=AFAM > wrote: In order for her to use the corporate account her email address should = be TheKey email. =20 Anotte Francois=20 =09 Disbursements Sr. Director anotte.francois@thekey.com=20 =09 =09 =20 =20 =20 From: Abby Cnossen >=20 Sent: Thursday, January 9, 2025 4:14 PM To: Timothy Thomas > Cc: Anotte Francois >; Midwestleadership = > Subject: Re: Access to Ubers Update =20 She does not remember the number. I will see if she can look it up in = old emails somehow. =20 On Thu, Jan 9, 2025 at 2:29=E2=80=AFPM Timothy Thomas > wrote: What's the number? I can see if IT can help recover the number = temporarily to unlock the account.=20 =20 @Anotte Francois otherwise can we = not create a new account for her under a different email address? =20 On Thu, Jan 9, 2025 at 2:25=E2=80=AFPM Abby Cnossen > wrote: Her account is connected to her old work number. Anotte is not able to = change that. The code required to log in goes to the old work number.=20 =20 Abby Cnossen Manager of Quality and Service Call or text: 616-271-8243 TheKey.com =20 =20 On Thu, Jan 9, 2025 at 1:40=E2=80=AFPM Timothy Thomas > wrote: What is the issue for Julianna? Is it that her cell phone is tied to = another Uber account? I know that's been a problem in the past.=20 =20 On Thu, Jan 9, 2025 at 1:37=E2=80=AFPM Abby Cnossen > wrote: Hello, =20 Anotte and I met today with moderate success. Thivyah, Ali, Carrie, = Lluvia, Karla, Pat, Ashley, and I now have access to all five states in = our region. This access will enable the group to set up Ubers to be = billed correctly. However, Carrie and Julianna are still unable to log in. Unfortunately, = there is no available workaround for Julianna at this time. I=E2=80=99ve = asked her to contact me directly so I can assist in setting up Ubers for = her in the interim. As for Carrie, a new invite email has been sent. I=E2=80=99ve also = requested that she reach out to me for assistance with logging in when = she has availability. Anotte and I will meet again next week to continue troubleshooting, as = Anotte is currently occupied with year-end responsibilities. Thank you, --=20