--0000000000000a4db5062b5c4cea Content-Type: multipart/alternative; boundary="0000000000000a4db4062b5c4ce9" --0000000000000a4db4062b5c4ce9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Julianna was not able to find the old phone number. We are able to see it ends with 52. Another is it possible to see on your end which number is associated with her profile? *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com On Fri, Jan 10, 2025 at 10:46=E2=80=AFAM wrote= : > Hey Tim, > > > > The problem is she has an old phone connected to her account =E2=80=93 > > > > When Uber sent the code to register is going to her old phone number. > > > > *Anotte Francois * > > *Disbursements Sr. Director* > > *anotte.francois@thekey.com * > > [image: TheKey] > > > > > > *From:* Timothy Thomas > *Sent:* Friday, January 10, 2025 10:19 AM > *To:* anotte.francois@thekey.com > *Cc:* Abby Cnossen ; Midwestleadership midwestleadership@thekey.com> > *Subject:* Re: Access to Ubers Update > > > > Hi Anotte, > > > > She's tried that. See screenshot below. Can you help with a resolution? > > > > > > On Fri, Jan 10, 2025 at 12:58=E2=80=AFAM wro= te: > > In order for her to use the corporate account her email address should be > TheKey email. > > > > *Anotte Francois * > > *Disbursements Sr. Director* > > *anotte.francois@thekey.com * > > [image: TheKey] > > > > > > *From:* Abby Cnossen > *Sent:* Thursday, January 9, 2025 4:14 PM > *To:* Timothy Thomas > *Cc:* Anotte Francois ; Midwestleadership midwestleadership@thekey.com> > *Subject:* Re: Access to Ubers Update > > > > She does not remember the number. I will see if she can look it up in old > emails somehow. > > > > On Thu, Jan 9, 2025 at 2:29=E2=80=AFPM Timothy Thomas wro= te: > > What's the number? I can see if IT can help recover the number temporaril= y > to unlock the account. > > > > @Anotte Francois otherwise can we not create > a new account for her under a different email address? > > > > On Thu, Jan 9, 2025 at 2:25=E2=80=AFPM Abby Cnossen = wrote: > > Her account is connected to her old work number. Anotte is not able to > change that. The code required to log in goes to the old work number. > > > > > *Abby Cnossen* > > Manager of Quality and Service > > Call or text: 616-271-8243 > > TheKey.com > > > > > > On Thu, Jan 9, 2025 at 1:40=E2=80=AFPM Timothy Thomas wro= te: > > What is the issue for Julianna? Is it that her cell phone is tied to > another Uber account? I know that's been a problem in the past. > > > > On Thu, Jan 9, 2025 at 1:37=E2=80=AFPM Abby Cnossen = wrote: > > Hello, > > > > Anotte and I met today with moderate success. Thivyah, Ali, Carrie, > Lluvia, Karla, Pat, Ashley, and I now have access to all five states in o= ur > region. This access will enable the group to set up Ubers to be billed > correctly. > > However, Carrie and Julianna are still unable to log in. Unfortunately, > there is no available workaround for Julianna at this