--000000000000e2967905eb04c3e7 Content-Type: text/plain; charset="UTF-8" Hi Keri, This survey wasn't for us. Holly thought she was filling out a survey for something else. Holly is in no way part of Ann's care and we have an outstanding and long term relationship with Ann and her daughter Heather. Please let me know if you have any questions, Cheryl On Fri., Oct. 14, 2022, 4:38 p.m. Keri Thrush, wrote: > Hi, Cheryl! > > Passing along the detractor below to initiate the pre-planning process of > including stakeholders here. We will go ahead and send the first touchpoint > via email to Holly Withrow (indicated as POC in ClearCare). > > Have a wonderful weekend! > > Thank you, > > On Thu, Oct 13, 2022 at 5:52 PM Medallia wrote: > >> Client Name: Ann Pangman - Ref#46425467 >> >> CC ID: 601437 >> >> Primary Contact: Holly Withrow >> >> PC Contact Info: mhwithrow@gmail.com / +6048022728 >> >> Survey Delivery: Email >> >> >> Division: Canada Business Unit: Toronto Tenure: More Than 52 Weeks Actual >> Customer Segment: Elephant Stated Customer Segment: Survey: Relationship 2 >> Main Score: 0 Comments: Wait time too long. Never spoke with a nurse. >> Please click here to see the full survey response and learn more about the >> client: https://hca.medallia.com/hca/respInvForm.do?surveyid=150387 >> > --000000000000e2967905eb04c3e7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Thi= s survey wasn't for us. Holly thought she was filling out a survey for = something else.=C2=A0 Holly is in no way part of Ann's care and we have= an outstanding and long term relationship with Ann and her daughter Heathe= r.=C2=A0 Please let me k= now if you have any questions, Cheryl=C2=A0 On Fri., Oct. 14, 2022, 4:38 p.m. Keri Thrush, <= ; kthrush@thekey.com > wrote: Hi, Cheryl! = Passing along the detractor below to initiate the pre-planning p= rocess of including stakeholders here. We will go ahead and send the first = touchpoint via email to Holly Withrow (indicated as POC in ClearCare). Have a wonderful=C2=A0weekend! Thank you, On Thu, Oct 13, 2022 at 5:52 PM Medallia < norepl= y@app.medallia.com > wrote: Client Name: Ann Pangman - Ref#46425467 CC ID: 6= 01437 Primary Contact: Holly Withrow PC Contact Info: mhwith= row@gmail.com / +6048022728 Survey Delivery: Email Division: Canada Business Unit: Toronto Tenure: More Than 52 Weeks Ac= tual Customer Segment: Elephant Stated Customer Segment: Survey: Relatio= nship 2 Main Score: 0 Comments: Wait time too long. Never spoke with a nurs= e. Please click here to see the full survey response and learn more about = the client: https://hca.medallia.com/hc= a/respInvForm.do?surveyid=3D150387 --000000000000e2967905eb04c3e7--