Re: Detractor Alert: Ann Pangman - Ref#46425467 | 601437

From
Keri Thrush <kthrush@thekey.com>
To
Cheryl Cartwright <ccartwright@thekey.com>
CC
Toronto <clientservice@thekey.com>, Toronto <aruffin@thekey.com>, Timothy Thomas <tt@thekey.com>, Angie Markwell <angie.markwell@thekey.com>
Date
Fri, 14 Oct 2022 13:38:32 -0700
Folder
INBOX
--0000000000009a704305eb049c8f Content-Type: text/plain; charset="UTF-8" Hi, Cheryl! Passing along the detractor below to initiate the pre-planning process of including stakeholders here. We will go ahead and send the first touchpoint via email to Holly Withrow (indicated as POC in ClearCare). Have a wonderful weekend! Thank you, On Thu, Oct 13, 2022 at 5:52 PM Medallia wrote: > Client Name: Ann Pangman - Ref#46425467 > > CC ID: 601437 > > Primary Contact: Holly Withrow > > PC Contact Info: mhwithrow@gmail.com / +6048022728 > > Survey Delivery: Email > > > Division: Canada Business Unit: Toronto Tenure: More Than 52 Weeks Actual > Customer Segment: Elephant Stated Customer Segment: Survey: Relationship 2 > Main Score: 0 Comments: Wait time too long. Never spoke with a nurse. > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=150387 > --0000000000009a704305eb049c8f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing along the detractor= below to initiate the pre-planning process of including stakeholders here.= We will go ahead and send the first touchpoint via email to Holly Withrow = (indicated as POC in ClearCare). Have a wonderful= =C2=A0weekend! Thank you, On Thu, Oct 13, 202= 2 at 5:52 PM Medallia &lt; norep= ly@app.medallia.com &gt; wrote: Client Name: Ann Pangman - Ref#46425467 CC ID: = 601437 Primary Contact: Holly Withrow PC Contact Info: mhwithrow@gmail.com /= +6048022728 Survey Delivery: Email Division: Can= ada Business Unit: Toronto Tenure: More Than 52 Weeks Actual Customer Segme= nt: Elephant Stated Customer Segment: Survey: Relationship 2 Main Score:= 0 Comments: Wait time too long. Never spoke with a nurse. Please click he= re to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D150387 --0000000000009a704305eb049c8f--

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