Re: Detractor Alert: Demetri Kontzamanis | 1000000000022546

--000000000000f7900805e87e05df Content-Type: text/plain; charset="UTF-8" Hi, team! Hope everyone is doing well. As you are aware, our Service Quality department will take the lead on responding to all client detractor Medallia surveys. As part of our pre-planning, requesting for any context or background information about client Demetri Kontzamanis. This is Demetri's relationship2 survey which tells us that they have been a client for 90+ days. We plan to reach out to speak to Helen Kontzamanis (indicated as primary contact in Clear Care) via phone and attempt to gather more information so that we as a team can determine how to turn their experience around, partnering with your operations. On Fri, Sep 9, 2022 at 3:00 AM Medallia wrote: > Client Name: Demetri Kontzamanis > > > CC ID: 1000000000022546 > > Primary Contact: Helen Kontzamanis > > PC Contact Info: heleneathena@gmail.com / > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Winnipeg > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > > > Survey: Relationship 2 > > Main Score: 5 > > Comments: Difficult to communicate. Had easier contact with the office > when I started with this agency. Also, not getting enough caregivers who > are good at their job and not getting help when a caregiver is absent. > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130186 > --000000000000f7900805e87e05df Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, team! =C2=A0 Hope ev= eryone is doing well. As you are aware, our Service Quality department will= take the lead on responding to all client detractor Medallia surveys. As p= art of our pre-planning, requesting for any context or background informati= on about client Demetri Kontzamanis . This is Demetri's relationship2 s urvey which tells us= that they have been a client for 90+ days . We plan to reach out to speak to Helen Kontzamani= s=C2=A0 (indicated as prima= ry contact in Clear Care) via phone and attempt to gather more information = so that we as a team can determine how to turn their experience around, par= tnering with your