Re: Detractor Alert: Demetri Kontzamanis | 1000000000022546

--00000000000017b11105e91f875e Content-Type: text/plain; charset="UTF-8" Hi Keri, When these reports go out, can they just go to the Regional managers and not to the local client success? I want time to review it to make sure the client success isn't indeed part of the issue. When it goes directly to them they are able to respond to you with sometimes only part of the issue. Let me know your thoughts, Cheryl On Mon, Sep 12, 2022 at 2:14 PM Keri Thrush wrote: > Hi, team! > > > Hope everyone is doing well. As you are aware, our Service Quality > department will take the lead on responding to all client detractor > Medallia surveys. As part of our pre-planning, requesting for any context > or background information about client Demetri Kontzamanis. This is > Demetri's relationship2 survey which tells us that they have been a > client for 90+ days. We plan to reach out to speak to Helen Kontzamanis (indicated > as primary contact in Clear Care) via phone and attempt to gather more > information so that we as a team can determine how to turn their experience > around, partnering with your operations. > > On Fri, Sep 9, 2022 at 3:00 AM Medallia wrote: > >> Client Name: Demetri Kontzamanis >> >> >> CC ID: 1000000000022546 >> >> Primary Contact: Helen Kontzamanis >> >> PC Contact Info: heleneathena@gmail.com / >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Winnipeg >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> >> >> Survey: Relationship 2 >> >> Main Score: 5 >> >> Comments: Difficult to communicate. Had easier contact with the office >> when I started with this agency. Also, not getting enough caregivers who >> are good at their job and not getting help when a caregiver is absent. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130186 >> > -- *Cheryl Cartwright* Director of Care Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --00000000000017b11105e91f875e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, When these reports go out, can= they just go to the Regional managers and not to the local client success?= I want time to review it to make sure the client success isn't indeed = part of the issue. When it goes directly to them they are able to respond= =C2=A0to you with sometimes only part of the issue. Let me know your thoughts, Cheryl On Mon, S= ep 12, 2022 at 2:14 PM Keri Thrush < kthrush@thekey.com > wrote: Hi, team! =C2=A0 Hope everyone is doing well. As you are = aware, our Service Quality department will take the lead on responding to a= ll client detractor Medallia surveys. As part of our pre-planning, requesti= ng for any context or background