--Apple-Mail-4BC8D164-DF66-4EF8-BA00-AB66C9ADD6CF Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable It=E2=80=99s the nurse Anne. They=E2=80=99re from the west island is CLSC, s= he=E2=80=99s had a big fight with us from the beginning, even before Mrs. ca= pel had a bedsore. She treats the daytime caregivers very poorly. However, this past weekend, Risikat probably did not turn and position. Mrs.= Capel, like she was supposed to, the bedsore looks horrendous. Huge bedsor= e change from Friday. The Monday to Friday caregivers are excellent, turning= and positioning her with a 1 to 2 hours as we had discussed. I=E2=80=99ve advised the family by email because that is the weather like to= be contacted because the CLSC nurse is going to contact them as well. We ar= e letting Rizikat go and we need to find someone who is proactive like the w= eekday caregivers. Maria Maria Licoudis RN Care Manager mlicoudis@homecareassistance.com Office:514-907-5065 > On Mar 13, 2023, at 1:08 PM, Joey Taylor wrote: >=20 > =EF=BB=BF > Good Afternoon, >=20 > Looping everyone in as Im in the office with Maria. > Mrs. Capel (24/7 client), the social worker involved left a completely unp= rofessional VM and then spoke with Maria (on speaker) saying how she is goin= g to tell the client how they are wasting money on our services and that we p= rovide terrible service. This is not the first time we have had issues with t= his social worker regarding Mrs. Capel. She had also made comments in the pa= st about the Capel family calling the children spoiled brats who don't deser= ve care.=20 >=20 > This is close to becoming a service failure for a very long-term 24/7 clie= nt. >=20 > Thanks,=20 --Apple-Mail-4BC8D164-DF66-4EF8-BA00-AB66C9ADD6CF Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable It=E2=80=99s the nurse Anne. They=E2=80=99r= e from the west island is CLSC, she=E2=80=99s had a big fight with us from t= he beginning, even before Mrs. capel had a bedsore. She treats the dayti= me caregivers very poorly. However, this past weekend, Risikat pro= bably did not turn and position. Mrs. Capel, like she was supposed to,= the bedsore looks horrendous. Huge bedsore change from Friday. The Monday t= o Friday caregivers are excellent, turning and positioning her with a 1 to 2= hours as we had discussed. I=E2=80=99ve advised the family by ema= il because that is the weather like to be contacted because the CLSC nurse i= s going to contact them as well. We are letting Rizikat go and we need to fi= nd someone who is proactive like the weekday caregivers. Maria Maria Licoudis RN = Care Manager mlicoudis@homecareassistance.com Office:514-907-5065 On Mar 13, 2023, at 1:08 PM, Joey Taylor <joey= .taylor@thekey.com> wrote: =EF=BB=BF Good Afternoon, Loop= ing everyone in as Im in the office with Maria. Mrs. Capel (24/7 client),= the social worker involved left a completely unprofessional VM and then spo= ke with Ma