--000000000000cd2ed80625acedec Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh actually, if it's 11/4-11/10, is he talking about the on-call number my agents call and not a change in InContact or 8x8 to the actual client/cg call routing? GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Tue, Oct 29, 2024 at 5:33=E2=80=AFPM Audra Williams = wrote: > Mark, we can connect on this tomorrow. This will just be for 11/4-11/10. > > Best, > > On Tue, Oct 29, 2024 at 1:14=E2=80=AFPM Gabrielle Wolfe wrote: > >> They are coming off of call center 11/11. All of it needs to change to >> some combination of MAP answering service and on-call. >> >> GW >> >> Gabrielle Wolfe >> >> * Head of Contact Center* >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Oct 29, 2024 at 12:16=E2=80=AFPM Mark Warner >> wrote: >> >>> No call center forwarding changes should be needed for Chicago from an >>> 8x8 perspective as that=E2=80=99s already established. >>> >>> Will we be using one of the non-Chicago office numbers to forward ALL >>> non-Chicago offices to or will a new =E2=80=9Ccombined=E2=80=9D call ce= nter DID be >>> created? If we will use one of the existing non-Chicago call center DI= Ds, >>> which one should we use? >>> >>> On Tue, Oct 29, 2024 at 2:11=E2=80=AFPM Gabrielle Wolfe >>> wrote: >>> >>>> Absolutely should be technically feasible. Can you work with >>>> Mark/Audra to make sure the final setup is determined prior to 11/11 s= o >>>> Mark can make the new routing correctly based on the new requirements? >>>> >>>> Adding +Gabriel La and +Audra Williams >>>> for visibility. >>>> >>>> Thanks! >>>> >>>> GW >>>> >>>> Gabrielle Wolfe >>>> >>>> * Head of Contact Center* >>>> gwolfe@thekey.com >>>> +1-360-502-3020 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> Hi Gabrielle, >>>>> >>>>> Since our move to the answering service was pushed back from 11/4 to >>>>> 11/11, can we make a change to how the call center routes our after h= ours >>>>> calls in the midwest for next week? >>>>> >>>>> We're breaking the midwest into two markets. >>>>> >>>>> 1. Chicago - calls routed to their on-call line >>>>> 2. Kansas City, St-Louis, Columbus, Milwaukee and Grand Rapids - call= s >>>>> routed to their on-call line. >>>>> >>>>> Thanks >>>>> Tim >>>>> >>>>> -- >>>>> >>>>> *Tim Thomas* >>>>> Head of Midwest & Canada Divisions | *TheKey* >>>>> Mobile: 514.591.9387 >>>>> [image: TheKey] >>>>> >>>> > > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --000000000000cd2ed80625acedec Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh actually, if it's 11/4-11/10, is he talking about t= he on-call number my agents call and not a change in InContact or 8x8 to th= e actual clien