--0000000000009f062e0625a6d9b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Mark, we can connect on this tomorrow. This will just be for 11/4-11/10. Best, On Tue, Oct 29, 2024 at 1:14=E2=80=AFPM Gabrielle Wolfe = wrote: > They are coming off of call center 11/11. All of it needs to change to > some combination of MAP answering service and on-call. > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Tue, Oct 29, 2024 at 12:16=E2=80=AFPM Mark Warner > wrote: > >> No call center forwarding changes should be needed for Chicago from an >> 8x8 perspective as that=E2=80=99s already established. >> >> Will we be using one of the non-Chicago office numbers to forward ALL >> non-Chicago offices to or will a new =E2=80=9Ccombined=E2=80=9D call cen= ter DID be >> created? If we will use one of the existing non-Chicago call center DID= s, >> which one should we use? >> >> On Tue, Oct 29, 2024 at 2:11=E2=80=AFPM Gabrielle Wolfe >> wrote: >> >>> Absolutely should be technically feasible. Can you work with Mark/Audr= a >>> to make sure the final setup is determined prior to 11/11 so Mark can m= ake >>> the new routing correctly based on the new requirements? >>> >>> Adding +Gabriel La and +Audra Williams >>> for visibility. >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> >>> * Head of Contact Center* >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Gabrielle, >>>> >>>> Since our move to the answering service was pushed back from 11/4 to >>>> 11/11, can we make a change to how the call center routes our after ho= urs >>>> calls in the midwest for next week? >>>> >>>> We're breaking the midwest into two markets. >>>> >>>> 1. Chicago - calls routed to their on-call line >>>> 2. Kansas City, St-Louis, Columbus, Milwaukee and Grand Rapids - calls >>>> routed to their on-call line. >>>> >>>> Thanks >>>> Tim >>>> >>>> -- >>>> >>>> *Tim Thomas* >>>> Head of Midwest & Canada Divisions | *TheKey* >>>> Mobile: 514.591.9387 >>>> [image: TheKey] >>>> >>> --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000009f062e0625a6d9b5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Mark, we can connect on this tomorrow.=C2=A0 This will just be f= or 11/4-11/10. Best, On Tue, Oct 29, 2024 at 1:14=E2=80=AFPM Ga= brielle Wolfe < gwolfe@thekey.com > wrote: They are coming off of call center 11/11.=C2=A0 All of it nee= ds to change to some combination of MAP answering service and on-call. = GW Gabrielle Wolfe Head of Contact Center <a href=3D"https://brand.thekey.com/esg/gwolfe@thekey.com" rel=3D"noo= pener noreferrer" style