--000000000000b5e26b05e2a37ced Content-Type: text/plain; charset="UTF-8" Hi Alexa, I was actually going to suggest taking it down for now. Even when we are sitting in front of our computers there is no designated person to always be free for that and we end up just getting an email to contact them in the end. It's a better process for them to fill out the contact us form as we get more information. Hope this helps, Cheryl On Wed., Jun. 29, 2022, 5:16 p.m. Alexa Graziani, wrote: > Ah, I think we will actually need to move forward with evaluating whether > to replace the chatbot with Humanly's for HCA Toronto's site until we > transition to TheKey or if we need to sunset the chatbot on the site > earlier. > > For now, if the chats are not going to anyone in a way they can respond, > we will need to remove it from the site. > > Cheryl - is the chat functionality usable at this time or should we take > it down until the team can get back to you with a plan on how we will move > forward? Also, can you share the effectiveness and use cases of the chatbot > historically? > > Sincerely, > > On Wed, Jun 29, 2022 at 1:13 PM James Sudimak (Support) > wrote: > >> Hi Team, >> >> Just following up regarding updating the chatbot recipients on the >> Toronto site. >> >> The chatbot is handled through Engyj, which was introduced + handled by >> SABA, and we were never grated access to it. >> >> Jenn / Alexa - We may need to reach out to SABA in order for us gain >> access. We can certainly do so if approved from your end. Thanks! >> >> Warm regards, >> >> James Sudimak >> Web Developer, TheKey >> thekey.com >> 221 Main St #520 , >> San Francisco, CA 94105 >> >> [RE33ZY-642GX] >> > > > -- > Alexa Graziani > Senior Marketing Manager - Consumer Growth > * Please note my email has changed: * > agraziani@thekey.com > (650) 416-1538 Ext. 181538 > TheKey.com > [image: TheKey] > --000000000000b5e26b05e2a37ced Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alexa, I = was actually going to suggest taking it down for now. Even when we are sitt= ing in front of our computers there is no designated person to always be fr= ee for that and we end up just getting an email to contact them in the end.= It's a better process for them to fill out the contact us form as we g= et more information.=C2=A0 Hope this helps, Cher= yl On Wed., Jun. 29, 2022, 5:16 p.m. Alexa Graziani, < agraziani@thekey.com > wrote: Ah, I think we will actually n= eed to move forward with evaluating whether to replace the chatbot with Hum= anly's=C2=A0for HCA Toronto's site until we transition to TheKey or= if we need to sunset the chatbot on the site earlier. F= or now, if the chats are not going to anyone in a way they can respond, we = will need to remove it from the site. Cheryl - is = the chat functionality usable at this time=C2=A0or should we take it down u= ntil the team can get back to you with a plan on how we will move forward? = Also, can