--000000000000d8674a05e29bd4cd Content-Type: text/plain; charset="UTF-8" Ah, I think we will actually need to move forward with evaluating whether to replace the chatbot with Humanly's for HCA Toronto's site until we transition to TheKey or if we need to sunset the chatbot on the site earlier. For now, if the chats are not going to anyone in a way they can respond, we will need to remove it from the site. Cheryl - is the chat functionality usable at this time or should we take it down until the team can get back to you with a plan on how we will move forward? Also, can you share the effectiveness and use cases of the chatbot historically? Sincerely, On Wed, Jun 29, 2022 at 1:13 PM James Sudimak (Support) wrote: > Hi Team, > > Just following up regarding updating the chatbot recipients on the Toronto > site. > > The chatbot is handled through Engyj, which was introduced + handled by > SABA, and we were never grated access to it. > > Jenn / Alexa - We may need to reach out to SABA in order for us gain > access. We can certainly do so if approved from your end. Thanks! > > Warm regards, > > James Sudimak > Web Developer, TheKey > thekey.com > 221 Main St #520 , > San Francisco, CA 94105 > > [RE33ZY-642GX] > -- Alexa Graziani Senior Marketing Manager - Consumer Growth * Please note my email has changed: * agraziani@thekey.com (650) 416-1538 Ext. 181538 TheKey.com [image: TheKey] --000000000000d8674a05e29bd4cd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ah, I think we will actually need to move forward with eva= luating whether to replace the chatbot with Humanly's=C2=A0for HCA Toro= nto's site until we transition to TheKey or if we need to sunset the ch= atbot on the site earlier. For now, if the chats are not= going to anyone in a way they can respond, we will need to remove it from = the site. Cheryl - is the chat functionality usabl= e at this time=C2=A0or should we take it down until the team can get back t= o you with a plan on how we will move forward? Also, can you share the effe= ctiveness and use cases of the chatbot historically? Sincerely, On Wed, Jun 29, 2022 at 1:13 PM James Sudimak (Support) = < dev@thekey.com > wrote: =20 =20 Hi Team, =C2=A0 Just following = up regarding updating the chatbot recipients on the Toronto site. =C2=A0= The chatbot is handled through Engyj, which was introduced + handled by= SABA, and we were never grated access to it. =C2=A0 Jenn / Alexa - W= e may need to reach out to SABA in order for us gain access. We can certain= ly do so if approved from your end. Thanks! =C2=A0 Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520 , San Francisco, CA 94105 [RE33ZY-642GX] -- Alexa Graziani Senior Marketing Manager - Consumer Growth Please note my email has changed: