----==_mimepart_682f48cf909f7_1ef3ff4b4c8f7884676517 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Diane, That would be great, i can take down the inforamtion from you= directly. To ensure we are PCI compliant can i give you a call to collec= t the payment information and i can enter it directly into our Versapay p= ortal? Thank you, Lito Delapena Customer Contact and Collections Ma= nager |=C2=A0TheKey Phone:866-226-1702 = = On Thu, 22 May at 11:37 AM , Diane Mockenhaupt wrote: Hi Lito, = I contacted Mary's GCM yesterday. She explained, due to Mary's condition= , she is reporting her credit cards missing=C2=A0and having them cancelle= d.=C2=A0 Charlotte Bishop is the GCM and she said Miles gave her a new Cr= edit Card and that she has permission to share with us to see if we can g= et a payment.=C2=A0 Can I provide you with that information or do you nee= d it to come through Miles? = = All the Best, = Diane = = = = On Thu, May 15, 2025 at 5:36=E2=80=AFPM Lito Delapena wrote: = = = = = HI Diane, From what i can see the payment is declining while attempting= to add it to Versapay to activate autopay.=C2=A0 In the past we have see= n similar declines due to information being incorrect, Fraud alerts being= active on the account or incorrect Zip codes. = = Noticed this client has a power of attorney, is it likely that the billi= ng address is tied to this POA vs Mary Adams home address?=C2=A0 = = = = = = Lito Delapena = = Customer Contact and Collections Manager |=C2=A0TheKey = Phone:866-226-1702 = = = = = = = = On Thu, 15 May at 5:39 PM , Diane Mockenhaupt wrote: Does that mean the card number is not valid?= Is that why you are unable to add the payment method? = Thank you, = Diane = = = = On Thu, May 15, 2025 at 4:35=E2=80=AFPM Erea=E2=80=99unah Thomas wrote: = = = = Good Day!=C2=A0 = = I'm unable to add payment method on file. = = Kind Regards, = = Ereaunah Thomas=C2=A0 = Email:=C2=A0ltci@thekey.com = = PH: 855-205-8007=C2=A0 = Fax: 813-693-5625 ----==_mimepart_682f48cf909f7_1ef3ff4b4c8f7884676517 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Diane, That would be great, i can take down the inforamtion from you directl= y. To ensure we are PCI compliant can i give you a call to collect the pa= yment information and i can enter it directly into our Versapay portal? Thank you, Lito Dela= pena Customer Contact and C= ollections Manager |=C2=A0 TheKey Phone:866-226-1702 <a href=3D"ht= tp://www.thekey.com/" rel=3D"noreferrer" style=3D"color: r