--000000000000455e8806138bf9f6 Content-Type: multipart/alternative; boundary="000000000000455e8606138bf9f5" --000000000000455e8606138bf9f5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Team, Circling back on this, am i good to waive the CC surcharge fees for Jay so he can make those payments towards Teresita Aguinaldo's invoices? Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Mon, Mar 11, 2024 at 8:13=E2=80=AFAM Lito Delapena wrote: > I was able to get the PAD information entered into VP with the two leadin= g > 0's before the account number and after for a total of 11 digits for the > account. It verified in Versapay but i did not test it on a payment as it > would still be best to confirm for sure the account details. > > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Mon, Mar 11, 2024 at 7:57=E2=80=AFAM Shawntel Sousa wrote: > >> HI, >> >> So we will use the credit card to catch their bill up and then hopefully >> be able to bill the account? >> The check does say the same numbers - we entered it together but for som= e >> reason does not work no matter what sequence we put it in(even added the >> zeros) - how did that one payment go through then? Were you able to figu= re >> that out? >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Mon, Mar 11, 2024 at 8:51=E2=80=AFAM Lito Delapena >> wrote: >> >>> HI Shawntel, >>> >>> I know we also asked Jay for a Deposit slip from their bank so we can >>> actually confirm the account number, as the check he provided differs t= han >>> what was entered on the PAD form. I think this would resolve the PAD is= sue >>> so he can start to pay via VP using his moms acct information instead o= f >>> his credit card. >>> >>> >>> Lito Delapena >>> Help Desk Manager >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Mar 11, 2024 at 7:46=E2=80=AFAM Shawntel Sousa >>> wrote: >>> >>>> Hi, on an on going based I guess. >>>> >>>> They have no choice but to you credit card because our system won=E2= =80=99t let >>>> us bill them through their bank - they provided pad back in October an= d we >>>> have been trying to bill their bank since then and it hasn=E2=80=99t w= orked and now >>>> they have no choice but to use credit card. >>>> >>>> Warm regards, >>>> Shawntel Sousa, LPN >>>> Client Success Manager >>>> Home Care Assistance/The Key >>>> >>>> Calgary Office number: (403) 301-3777 >>>> Winnipeg Office Number: (204) 489-6000 >>>> Mobile number: (403) 305-6588 >>>> >