--0000000000000c1de2061363fef5 Content-Type: multipart/alternative; boundary="0000000000000c1de2061363fef4" --0000000000000c1de2061363fef4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I was able to get the PAD information entered into VP with the two leading 0's before the account number and after for a total of 11 digits for the account. It verified in Versapay but i did not test it on a payment as it would still be best to confirm for sure the account details. Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Mon, Mar 11, 2024 at 7:57=E2=80=AFAM Shawntel Sousa = wrote: > HI, > > So we will use the credit card to catch their bill up and then hopefully > be able to bill the account? > The check does say the same numbers - we entered it together but for some > reason does not work no matter what sequence we put it in(even added the > zeros) - how did that one payment go through then? Were you able to figur= e > that out? > > *Thank you,* > > *Shawntel Sousa, LPN* > > Client Success Manager > > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > > *TheKey.ca * > > [image: TheKey] > > > > On Mon, Mar 11, 2024 at 8:51=E2=80=AFAM Lito Delapena > wrote: > >> HI Shawntel, >> >> I know we also asked Jay for a Deposit slip from their bank so we can >> actually confirm the account number, as the check he provided differs th= an >> what was entered on the PAD form. I think this would resolve the PAD iss= ue >> so he can start to pay via VP using his moms acct information instead of >> his credit card. >> >> >> Lito Delapena >> Help Desk Manager >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Mon, Mar 11, 2024 at 7:46=E2=80=AFAM Shawntel Sousa wrote: >> >>> Hi, on an on going based I guess. >>> >>> They have no choice but to you credit card because our system won=E2=80= =99t let >>> us bill them through their bank - they provided pad back in October and= we >>> have been trying to bill their bank since then and it hasn=E2=80=99t wo= rked and now >>> they have no choice but to use credit card. >>> >>> Warm regards, >>> Shawntel Sousa, LPN >>> Client Success Manager >>> Home Care Assistance/The Key >>> >>> Calgary Office number: (403) 301-3777 >>> Winnipeg Office Number: (204) 489-6000 >>> Mobile number: (403) 305-6588 >>> >>> >>> On Mon, Mar 11, 2024 at 8:28=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Shawntel, >>>> >>>> Are you asking to remove the fee this one time, or on an ongoing basis= ? >>>> >>>> I'm ok with this one time. >>>> >>>> On Fri, Mar 8, 2024 at 4:35=E2=80=AFPM Shawntel Sousa >>>> wrote: >>>> >>>>> Hi, >>>>> >>>>> Sorry I had a big emergency this morning and wasn=E2=80=99t able to r= un an >>>>> email about it. >>>>> >>>>> Tim, can we please not charge this client the cre