--000000000000ad9b600638525397 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I've also escalated to WellSky's Account Manager. Thanks, *Tala Barakat* Product Owner [image: TheKey] On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Roxana Cruz wrote: > Thanks for trying! Standby I am speaking with ClearCare about this - I am > getting the same error message as well. > > On Tue, 24 Jun at 10:34 AM , Irin Eva wrote: > Hi Roxana, > > I tired but still same issues; > > [image: image.png] > > On Tue, Jun 24, 2025 at 10:29=E2=80=AFAM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> >> Can you try clearing your history and let me know if that worked - here >> are the steps: >> >> If you click on the 3 dots on the top right hand corner of your screen >> the below window will pop-up>click on the arrow next to history >> [image: image.png] >> >> Click History >> [image: image.png] >> >> History tab>click Clear browsing data >> [image: image.png] >> >> >> On Tue, 24 Jun at 10:27 AM , Irin Eva wrote: >> Yes, that is correct. >> >> On Tue, Jun 24, 2025 at 10:26=E2=80=AFAM Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> >>> Hi Irin, >>> >>> To confirm are you wanting to export the file into excel? >>> >>> >>> >> >> -- >> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >> - canadapayroll@thekey.com * >> >> Irin Nahar Eva, PCP, PLP (CPM) >> Payroll Manager - Canada >> *647-932-6409 * >> irin.eva@thekey.com >> [image: See the source image] >> >> > > -- > *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email > - canadapayroll@thekey.com * > > Irin Nahar Eva, PCP, PLP (CPM) > Payroll Manager - Canada > *647-932-6409 * > irin.eva@thekey.com > [image: See the source image] > > 1131250:611100 > --000000000000ad9b600638525397 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I've also escalated to WellSky's Account Mana= ger. Thanks, Tala Barakat Product Owner On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Roxana Cru= z < clearcares= upport@homecareassistance.com > wrote: Thanks for trying! Standby I am speaking with ClearCare ab= out this - I am getting the same error message as well.=C2=A0 On Tue, 24 Jun at 10:34 AM , Irin Eva < irin.eva@thekey.com > wrote: Hi Roxa= na, I tired= but still same issues; = On Tue, Jun 24, 2025 at 10:29=E2=8