Re: Calogero "Charlie" Campisi

Hi Umesh,

The screenshot you provided for client Campisi does not mention a rate
increase. It looks like the amalgamation letter?
Was a price increase letter even sent to this account?

On Mon, Dec 8, 2025 at 2:38 PM Joey Taylor <joey.taylor@thekey.com> wrote:

> Thanks Umesh,
>
> Before I contact the client, I retrieved all these emails from ClearCare
> in the clients "contact page". Can you confirm nothing was sent to these
> emails as well (listed on file):
> 1. wrgabbott@gmail.com
> 2. gcook3468@gmail.com
> 3. whitney_usas@hotmail.com
>
>
>
> On Mon, Dec 8, 2025 at 1:55 PM Umesh Shah <ushah@thekey.com> wrote:
>
>> Hi Joey,
>>
>> I attempted to obtain the email addresses for the two clients listed
>> below. If the emails are accurate, I can confirm that we did not send an
>> email to *Katherine Cook* at gcook3468@gmail.com. <gcook3468@gmail.com> She
>> was not included in the list of recipients for email notifications.
>>
>>
>> For Client *Calogero “Charlie” Campisi,* we successfully sent an email
>> on October 30th to mariacampisi@msn.com. However, the Apple Bot opened
>> the email. I don’t see the client having opened it. If the Apple Bot has
>> opened the email, it means it has reached the client’s inbox. The Apple Bot
>> scans emails for viruses.
>>
>> event_id recipient event timestamp bot message_id
>> FcHCeT0_T7W453-8PD73fw mariacampisi@msn.com opened 2025-10-31
>> 16:57:33.000000 UTC *apple*
>> 20251030220016.857ef70ad466f358@notices.thekey.com
>>
>>
>> Here is the copy of email sent to client.
>> [image: Screenshot 2025-12-08 at 10.44.24 AM.png]
>>
>>
>> Thanks,
>> Umesh
>>
>> On Dec 8, 2025, at 8:14 AM, Joey Taylor <joey.taylor@thekey.com> wrote:
>>
>> Good Afternoon,
>>
>> The clients are:
>> 1. Katherine Cook
>> 2. Calogero "Charlie" Campisi
>>
>> You were the ones who sent out the rate increases, I am not sure which
>> emails you would have sent them to.
>>
>>
>> On Sat, Dec 6, 2025 at 5:22 PM Umesh Shah <ushah@thekey.com> wrote:
>>
>>> Hi Audra,
>>> Can you please provide me email address for those who have not received
>>> email?
>>>
>>> Thanks,
>>> Umesh
>>> Sent from my iPhone
>>>
>>> On Dec 5, 2025, at 2:47 PM, Audra Williams <audraw@thekey.com> wrote:
>>>
>>> 
>>> Umesh, is there a spreadsheet you could share that indicates the client
>>> name, email(s) where the letter was delivered, the time stamp and
>>> indication if it was opened?
>>>
>>> On Fri, Dec 5, 2025 at 2:05 PM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Good Afternoon,
>>>>
>>>> I need the letter for Katherine Cook as well. That is the 2nd Montreal
>>>> client who is claiming they did not receive any communication of an
>>>> increase.
>>>>
>>>> Thank you,
>>>>
>>>> On Fri, Dec 5, 2025 at 4:45 PM Audra Williams <audraw@thekey.com>
>>>> wrote:
>>>>
>>>>> Umesh, can you help Joey with this please?
>>>>>
>>>>> Audra Williams
>>>>> Director, Divisional Operations
>>>>> audraw@thekey.com
>>>>> Mobile: (425) 757-7027
>>>>> https://thekey.com
>>>>> <https://thekey.com/>
>>>>>
>>>>>
>>>>> On Fri, Dec 5, 2025 at 1:42 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Audra, where's the folder for these? Thanks
>>>>>>
>>>>>> On Fri, Dec 5, 2025 at 11:22 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Good Morning,
>>>>>>>
>>>>>>> Can I get a copy of the price increase letter and date it was sent
>>>>>>> out for this client. The wife is saying she never received it.
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>> Joey Taylor
>>>>>>> *Directeur Général/**General Manager*
>>>>>>> 514-907-5065
>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>> Joey Taylor
>>>> *Directeur Général/**General Manager*
>>>> 514-907-5065
>>>> TheKey.ca   <https://thekey.ca/>
>>>> [image: TheKey]
>>>>
>>>
>>>
>>> --
>>> Audra Williams
>>> Director, Divisional Operations
>>> audraw@thekey.com
>>> Mobile: (425) 757-7027
>>> https://thekey.com
>>> <https://thekey.com/>
>>>
>>>
>>
>> --
>> Joey Taylor
>> *Directeur Général/**General Manager*
>> 514-907-5065
>> TheKey.ca   <https://thekey.ca/>
>> [image: TheKey]
>>
>>
>>
>
> --
>
> Joey Taylor
>
> *Directeur Général/**General Manager*
>
> 514-907-5065
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>


-- 

Joey Taylor

*Directeur Général/**General Manager*

514-907-5065

TheKey.ca   <https://thekey.ca/>

[image: TheKey]