--000000000000851a83064575f0a0 Content-Type: multipart/alternative; boundary="000000000000851a82064575f09f" --000000000000851a82064575f09f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Umesh, Before I contact the client, I retrieved all these emails from ClearCare in the clients "contact page". Can you confirm nothing was sent to these emails as well (listed on file): 1. wrgabbott@gmail.com 2. gcook3468@gmail.com 3. whitney_usas@hotmail.com On Mon, Dec 8, 2025 at 1:55=E2=80=AFPM Umesh Shah wrote: > Hi Joey, > > I attempted to obtain the email addresses for the two clients listed > below. If the emails are accurate, I can confirm that we did not send an > email to *Katherine Cook* at gcook3468@gmail.com. S= he > was not included in the list of recipients for email notifications. > > > For Client *Calogero =E2=80=9CCharlie=E2=80=9D Campisi,* we successfully = sent an email on > October 30th to mariacampisi@msn.com. However, the Apple Bot opened the > email. I don=E2=80=99t see the client having opened it. If the Apple Bot = has opened > the email, it means it has reached the client=E2=80=99s inbox. The Apple = Bot scans > emails for viruses. > > event_id recipient event timestamp bot message_id > FcHCeT0_T7W453-8PD73fw mariacampisi@msn.com opened 2025-10-31 > 16:57:33.000000 UTC *apple* > 20251030220016.857ef70ad466f358@notices.thekey.com > > > Here is the copy of email sent to client. > [image: Screenshot 2025-12-08 at 10.44.24=E2=80=AFAM.png] > > > Thanks, > Umesh > > On Dec 8, 2025, at 8:14=E2=80=AFAM, Joey Taylor = wrote: > > Good Afternoon, > > The clients are: > 1. Katherine Cook > 2. Calogero "Charlie" Campisi > > You were the ones who sent out the rate increases, I am not sure which > emails you would have sent them to. > > > On Sat, Dec 6, 2025 at 5:22=E2=80=AFPM Umesh Shah wrot= e: > >> Hi Audra, >> Can you please provide me email address for those who have not received >> email? >> >> Thanks, >> Umesh >> Sent from my iPhone >> >> On Dec 5, 2025, at 2:47=E2=80=AFPM, Audra Williams w= rote: >> >> =EF=BB=BF >> Umesh, is there a spreadsheet you could share that indicates the client >> name, email(s) where the letter was delivered, the time stamp and >> indication if it was opened? >> >> On Fri, Dec 5, 2025 at 2:05=E2=80=AFPM Joey Taylor >> wrote: >> >>> Good Afternoon, >>> >>> I need the letter for Katherine Cook as well. That is the 2nd Montreal >>> client who is claiming they did not receive any communication of an >>> increase. >>> >>> Thank you, >>> >>> On Fri, Dec 5, 2025 at 4:45=E2=80=AFPM Audra Williams wrote: >>> >>>> Umesh, can you help Joey with this please? >>>> >>>> Audra Williams >>>> Director, Divisional Operations >>>> audraw@thekey.com >>>> Mobile: (425) 757-7027 >>>> https://thekey.com >>>> >>>> >>>> >>>> On Fri, Dec 5, 2025 at 1:42=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Audra, where's the folder for these? Thanks >>>>> >>>>> On Fri, Dec 5, 2025 at 11:22=E2=80=AFAM Joey T