--0000000000000b857e0605e21aa4 Content-Type: multipart/alternative; boundary="0000000000000b857e0605e21aa3" --0000000000000b857e0605e21aa3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sumira Thank you so much, the invoicing has been a sore spot, and not consistent for this client since March, so it would be greatly appreciated, Thank you Cathy Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Thu, Sep 21, 2023 at 10:31=E2=80=AFAM Sumira Suthesan wrote: > Hi Cathy, > > I won't be able to check when the invoice was sent previously in > clearcare. > When we resend it, the sent date is overwritten on the invoice. > > Next week, I will ensure that the invoice is sent on Tuesday and I will > email you with confirmation. > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Thu, Sep 21, 2023 at 10:27=E2=80=AFAM Cathy Gerth = wrote: > >> Yes, this was sent after I emailed the complaint from her that she had >> not received notification of the invoice before it was charged >> >> On Thu, Sep 21, 2023 at 10:04 AM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Marc, >>> >>> It shows that the invoice was sent to the client on September 20 to the >>> email below >>> >>> [image: image.png] >>> >>> There is no confirmation email we receive on our end. >>> >>> Thanks, >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Sep 21, 2023 at 10:02=E2=80=AFAM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Marc, >>>> >>>> It shows that the invoice was sent to the client on September 20 to th= e >>>> email below >>>> >>>> [image: image.png] >>>> >>>> There is no confirmation email we receive on our end. >>>> >>>> Thanks, >>>> *Sumira Suthesan* >>>> Accounts Receivable Specialist >>>> T: 438-230-3887 ext.1070006 >>>> www.TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Sep 21, 2023 at 9:33=E2=80=AFAM Marc Atkinson >>>> wrote: >>>> >>>>> Hi Sumira, >>>>> >>>>> Can you please confirm that the client received the invoice yesterday= ? >>>>> I sent it to the Payer email on file in Clearcare yesterday afternoon= . >>>>> >>>>> Thank you. >>>>> >>>>> On Thu, 21 Sep at 12:30 PM , Ali Malik wrote: >>>>> Hey Tim, >>>>> >>>>> Im CCing Sumira who can assist further. @Sumira Suthesan >>>>> Please look into Cathys email, this is >>>>> urgent matter! >>>>> >>>>> On Wed, Sep 20, 2023 at 2:42=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Ali are you still handling invoicing for Vancouver? adding in @TheKe= y >>>>>> Billing . >>>>>> >>>>>> Are we not able to get our invoices out consistently? Thanks >>>