--000000000000861de40605e1ddf5 Content-Type: multipart/alternative; boundary="000000000000861de20605e1ddf4" --000000000000861de20605e1ddf4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cathy, I won't be able to check when the invoice was sent previously in clearcare. When we resend it, the sent date is overwritten on the invoice. Next week, I will ensure that the invoice is sent on Tuesday and I will email you with confirmation. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Thu, Sep 21, 2023 at 10:27=E2=80=AFAM Cathy Gerth wr= ote: > Yes, this was sent after I emailed the complaint from her that she had no= t > received notification of the invoice before it was charged > > On Thu, Sep 21, 2023 at 10:04 AM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Marc, >> >> It shows that the invoice was sent to the client on September 20 to the >> email below >> >> [image: image.png] >> >> There is no confirmation email we receive on our end. >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Thu, Sep 21, 2023 at 10:02=E2=80=AFAM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Marc, >>> >>> It shows that the invoice was sent to the client on September 20 to the >>> email below >>> >>> [image: image.png] >>> >>> There is no confirmation email we receive on our end. >>> >>> Thanks, >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Sep 21, 2023 at 9:33=E2=80=AFAM Marc Atkinson >>> wrote: >>> >>>> Hi Sumira, >>>> >>>> Can you please confirm that the client received the invoice yesterday? >>>> I sent it to the Payer email on file in Clearcare yesterday afternoon. >>>> >>>> Thank you. >>>> >>>> On Thu, 21 Sep at 12:30 PM , Ali Malik wrote: >>>> Hey Tim, >>>> >>>> Im CCing Sumira who can assist further. @Sumira Suthesan >>>> Please look into Cathys email, this is >>>> urgent matter! >>>> >>>> On Wed, Sep 20, 2023 at 2:42=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Ali are you still handling invoicing for Vancouver? adding in @TheKey >>>>> Billing . >>>>> >>>>> Are we not able to get our invoices out consistently? Thanks >>>>> >>>>> On Wed, Sep 20, 2023 at 2:22=E2=80=AFPM Cathy Gerth wrote: >>>>> >>>>>> Hi Timothy and Ali >>>>>> I thought this had been straightened out, Please can we make sure sh= e >>>>>> is receiving her weekly invoices this has been a huge source of frus= tration >>>>>> for her since March. Everything seems to be on track for 3 to 4 week= s then >>>>>> stoops, not sure why, >>>>>> Thank you so much >>>>>> >>>>>> Kind Regards >>>>>> >>>>>> Cathy >>>>>> >>>>>> >>>>>> >>>>>> Cathy Gerth >>>>>> Case Manager >>>>>> Home Care Assistance >>>>>> 15331- 16 Ave #352 >>>>>> Surrey, B.C. V4A 1R6 >>>>>> ph: (604) 560-8629 >