--0000000000008370ba0600764672 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, He had mentioned that he was to get a credit that wasn=E2=80=99t done corre= ctly - just want to make sure that he had this addressed? On Fri, Jul 14, 2023 at 12:00 PM Lito Delapena wrote: > Hi All, > > Just wrapped my phone call with Mr. Picken and his main concern is wantin= g > to ensure that Alberta Health is being billed for their portion of the > clients services. He mentioned that a chuck? and Ali would notify him in > the past as to what the private pay portion would be after the billing to > Alberta health was complete, with the clients current set up there is an > active authorization set up where the billing is being directed strait to > the parent payer. > > I let Mr. Picken know i would review the account and the invoicing and > will connect back with him to review what has been billed to CD Home and > also what they have paid TheKey to date. > > > Thanks, > > Lito Delapena > Help Desk Manager > Billing@thekey.com > 866-226-1702 > > > On Fri, 14 Jul at 1:10 PM , Timothy Thomas wrote: > adding @Michelle Kenaga for visibility. > > On Fri, Jul 14, 2023 at 1:04=E2=80=AFPM Cheryl Cartwright > wrote: > >> Hi Shawntel, >> >> Did billing respond saying they would call? If not then I will now as I >> don=E2=80=99t want this to sit. >> >> Let me know as I don=E2=80=99t want to step on toes. >> >> Cher >> >> On Thu, Jul 13, 2023 at 1:26 PM Shawntel Sousa wrote= : >> >>> Hi, >>> >>> Can I please have someone call Bill Picken at 403-605-7557 as soon as >>> possible. >>> >>> Bill has had multiple billing concerns that have still not been >>> resolved, it is hard to list them all. It would be most beneficial for >>> someone to call him and go through his billing since March as there are >>> many errors. Bill has previously had dealings with Ali, but things were >>> sorted incorrectly and some things not sorted. Bill is looking forward = to >>> speaking with some regarding the concerns. >>> >>> Thank you! >>> >>> *Thank you,* >>> *Shawntel Sousa, LPN* >>> Client Success Manager >>> >>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>> 778-279-3634 >>> *TheKey.ca * >>> >>> [image: TheKey] >>> >>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 354194:611100 > --=20 Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhone --0000000000008370ba0600764672 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, He= had mentioned that he was to get a credit that wasn=E2=80=99t done correct= ly - just want to make sure that he had this addressed?=C2=A0 On Fri, J= ul 14, 2023 at 12:00 PM Lito Delapena < billing@thekey.com >