----==_mimepart_64b18d50e72a8_22e2b2585ea5fbc143647a4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All, Just wrapped my phone call with Mr. Picken and his main conce= rn is wanting to ensure that Alberta Health is being billed for their por= tion of the clients services. He mentioned that a chuck? and Ali would no= tify him in the past as to what the private pay portion would be after th= e billing to Alberta health was complete, with the clients current set up= there is an active authorization set up where the billing is being direc= ted strait to the parent payer.=C2=A0 I let Mr. Picken know i would = review the account and the invoicing and will connect back with him to re= view what has been billed to CD Home and also what they have paid TheKey = to date. Thanks,=C2=A0 Lito Delapena Help Desk Manager Bil= ling@thekey.com 866-226-1702 = = On Fri, 14 Jul at 1:10 PM , Timothy Thomas wrote: adding=C2=A0@Michelle Kenaga=C2=A0for visibi= lity.=C2=A0 = = = On Fri, Jul 14, 2023 at 1:04=E2=80=AFPM Cheryl Cartwright wrote: = = = Hi Shawntel, = = Did billing respond saying they would call? If not then I will now as I = don=E2=80=99t want this to sit.=C2=A0 = = Let me know as I don=E2=80=99t want to step on toes.=C2=A0 = = Cher = = = On Thu, Jul 13, 2023 at 1:26 PM Shawntel Sousa wrote= : = = = = Hi, = = Can I please have someone call Bill Picken at 403-605-7557 as soon as po= ssible.=C2=A0 = = Bill has had multiple billing concerns that have still not been resolved= , it is hard to list them all. It would be most beneficial=C2=A0for someo= ne to call him and go through his billing since March as there are many e= rrors. Bill has previously had dealings with Ali, but things were sorted=C2= =A0incorrectly and some things not sorted. Bill is looking forward to spe= aking with some regarding the concerns.=C2=A0 = = Thank you! = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_64b18d50e72a8_22e2b2585ea5fbc143647a4 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All, Just wrapped my phone call with Mr. Picken and his main = concern is wanting to ensure that Alberta Health is being billed for thei= r portion of the clients services. He mentioned that a chuck? and Ali wou= ld notify him in the past as to what the private pay portion would be aft= er the billing to Alberta health was complete, with the clients current s= et up there is an active authorization set up where the billing is being = directed strait to the parent payer.=C2=A0 I let Mr. Picken know i would review the account and the= invoicing and will connect back with him to review what has been billed = to CD Home and also what they have paid TheKey to date.