--0000000000001de8bd06144b18e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The fact remains that the cost was in the wash bin. This part the caregiver is adamant about. Why would a 20k coat tucked away in some closet be the object of her laundry?? She said it was with the laundry and washed it but hung it to dry which is how the family found it. The caregiver said she had done laundry there as asked when it was there and never ever took anything outside the bin. I totally believe this. It=E2=80=99s honestly up to you as a company how you wish to proceed but th= is is exactly how families have taken advantage of us in the past. Happy to take it to insurance but we need some sort of proof. 2017 also doesn=E2=80=99t line up with the story they told me that her grandmother bo= ught this coat forever ago and never wears it. Who buys a 20k coat and doesn=E2=80=99t keep the receipt for insurance purp= oses even for fire or theft??? That=E2=80=99s more than most appliances and furn= iture which everyone keeps. I don=E2=80=99t buy this story. Ultimately though, your decision on how you want to handle it. They are currently refusing to pay their last 10k bill as I understand. We were only only on service for two weeks. And there is a clause in our agreement about limited liability. Let me know your thoughts. But I would demand proof of receipt. This coat could have been bought for 500 bucks on consignment. I can=E2=80=99t find = it any where on the company website based on the photo. Cheryl On Fri, Mar 22, 2024 at 5:41=E2=80=AFPM Michelle Hudgins wrote: > Hello, > > Please see the response below and let me know how you would like me to > proceed. > > Best, > Michelle Hudgins > > ---------- Forwarded message --------- > From: Jan Chaplin > Date: Mon, Mar 18, 2024 at 4:51=E2=80=AFPM > Subject: Re: Janet Young-TheKey > To: Michelle Hudgins > Cc: , Jan Chaplin > > > I am not sure a receipt is practical as she purchased it from Celine in > Bergdorfs, New York City in about 2017. The coat is a blue shearling. It > has the celine label on it. The store isnt really motivated to dig throu= gh > old receipts. Lack of receipt doesnt negate the coats quality or existenc= e. > It's just an artificial hoop levied by whomever was requesting it. We wou= ld > have rather it wasnt laundered as it was a fine coat which is now ruined. > The coat should be replaced with a similar item. > > Sent from my iPhone > > On Mar 18, 2024, at 16:35, Michelle Hudgins > wrote: > > =EF=BB=BF > Hello Jan, > > > I did reach out to the local office and they informed me that the > insurance company is requesting a receipt to move forward. > If possible, could you please send the receipt to this email? > > Thank you very much for your attention to this matter. We greatly > appreciate your prompt assistance. > > > Kind regards, > *Michelle Hudgins* > Senior Accounts Receivable Specialist > Direct Line: 305-452-0760 > *Please note my email has changed:* >