This is a multipart message in MIME format. ------=_NextPart_000_0070_01DA7E9C.041CDF90 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Good morning, =20 I believe our customer is being disingenuous and is looking for a way = out of paying us. We are in a tough spot because its below our threshold = for a lawsuit and they are no longer on service so we can=E2=80=99t = threaten to suspend services. If they are unable or unwilling to produce = a receipt, then our only option will be to turn this over to our outside = collection company.=20 =20 Gerard =20 From: Cheryl Cartwright =20 Sent: Friday, March 22, 2024 10:57 PM To: Michelle Hudgins Cc: Gerard Draetta ; Timothy Thomas = Subject: Re: Janet Young-TheKey =20 The fact remains that the cost was in the wash bin. This part the = caregiver is adamant about. Why would a 20k coat tucked away in some closet be the object of her laundry?? She said it was with the laundry = and washed it but hung it to dry which is how the family found it.=20 The caregiver said she had done laundry there as asked when it was there = and never ever took anything outside the bin. I totally believe this. It=E2=80=99s honestly up to you as a company how you wish to proceed but = this is exactly how families have taken advantage of us in the past.=20 Happy to take it to insurance but we need some sort of proof. 2017 also = doesn=E2=80=99t line up with the story they told me that her grandmother = bought this coat forever ago and never wears it.=20 Who buys a 20k coat and doesn=E2=80=99t keep the receipt for insurance = purposes even for fire or theft??? That=E2=80=99s more than most = appliances and furniture which everyone keeps.=20 I don=E2=80=99t buy this story.=20 Ultimately though, your decision on how you want to handle it. They are = currently refusing to pay their last 10k bill as I understand. We were = only only on service for two weeks. And there is a clause in our = agreement about limited liability.=20 =20 Let me know your thoughts. But I would demand proof of receipt. This = coat could have been bought for 500 bucks on consignment. I = can=E2=80=99t find it any where on the company website based on the = photo.=20 =20 Cheryl =20 On Fri, Mar 22, 2024 at 5:41=E2=80=AFPM Michelle Hudgins = > = wrote: Hello,=20 =20 Please see the response below and let me know how you would like me to = proceed. =20 Best,=20 Michelle Hudgins ---------- Forwarded message --------- From: Jan Chaplin > Date: Mon, Mar 18, 2024 at 4:51=E2=80=AFPM Subject: Re: Janet Young-TheKey To: Michelle Hudgins > Cc: >, = Jan Chaplin > =20 I am not sure a receipt is practical as she purchased it from Celine in = Bergdorfs, New York City in about 2017. The coat is a blue shearling. It = has the celine label on it. The store isnt really motivated to dig = through old receipts. Lack of receipt doesnt negate the coats quality or = existence. It's just an artificial hoop levied by whomever was = requesting it. We woul