--Apple-Mail=_ABE9B2A6-B3A9-411D-BD5F-05C5C5E54300 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 thanks-=20 K > On Oct 27, 2023, at 3:51=E2=80=AFPM, Timothy Thomas = wrote: >=20 > It=E2=80=99s been this way for over 6 months now so I don=E2=80=99t = believe that=E2=80=99s the issue. >=20 >=20 > On Fri, Oct 27, 2023 at 3:49=E2=80=AFPM Kelly Casey = > wrote: >> Thank you John. >>=20 >> Quick question: if the payments team is in the US, the IP address for = the card might cause it to be declined. How long has this payment team = been processing it from the US location, is this new, or are they the = same team that successfully completed transactions before the declined = message? >>=20 >> K >>=20 >> Sent from my iPhone >>=20 >>> On Oct 27, 2023, at 3:45 PM, John Janiga > wrote: >>>=20 >>> =EF=BB=BF >>=20 >>> Hello Kelly,=20 >>>=20 >>> I did place a request to our payments team to only process one = invoice today and track to approval.=20 >>>=20 >>> I will report back as soon as I have more information regarding = status.=20 >>>=20 >>> Best Regards,=20 >>> John Janiga >>> Senior Accounts Receivable Specialist >>> john.janiga@thekey.com >>> 408-647-7538=20 >>> TheKey.com >>> >>>=20 >>>=20 >>>=20 >>> On Fri, Oct 27, 2023 at 3:43=E2=80=AFPM Kelly Leigh Casey = > wrote: >>>> Hi all, >>>>=20 >>>> Just checking in before the weekend to ensure this is resolved. >>>>=20 >>>> John, please advise if you tried to submit one invoice (not all 4 = at once). >>>>=20 >>>> K >>>>=20 >>>>> On Oct 27, 2023, at 2:37=E2=80=AFPM, Timothy Thomas > wrote: >>>>>=20 >>>>> @John Janiga can you please rerun = for one invoice and let us know. >>>>>=20 >>>>> Thank you >>>>>=20 >>>>> On Fri, Oct 27, 2023 at 2:27=E2=80=AFPM Kelly Leigh Casey = > wrote: >>>>>> Hi >>>>>>=20 >>>>>> Not aware of any issues. I see charges for other charges went = through October 3, 15 and 16th, 2023. >>>>>>=20 >>>>>> Can you have them put through only 1 (not 20K as it will be = declined due to banking algorithm) today? Then send us result?. >>>>>>=20 >>>>>> K >>>>>>=20 >>>>>>=20 >>>>>>=20 >>>>>>> On Oct 27, 2023, at 2:19=E2=80=AFPM, Timothy Thomas = > wrote: >>>>>>>=20 >>>>>>> Hi Kelly, >>>>>>>=20 >>>>>>> I was informed that the charges were processed individually, on = a weekly basis and we've had three declines. I'm waiting for the = transaction receipts to validate this. Are you aware of any issues with = the card?=20 >>>>>>>=20 >>>>>>> Thanks >>>>>>>=20 >>>>>>> On Fri, Oct 27, 2023 at 2:16=E2=80=AFPM Kelly Casey = > wrote: >>>>>>>> Hi Tim >>>>>>>>=20 >>>>>>>> Any update in this? >>>>>>>>=20 >>>>>>>> K >>>>>>>>=20 >>>>>>>> Sent from my iPhone >>>>>>>>=20 >>>>>>>>> On Oct 26, 2023, at 7:41 PM, Timothy Thomas > wrote: >>>>>>>>>=20 >>>>>>>>> =EF=BB=BF >>>>>>>>> Hi Patrick, >>>>>>>>>=20 >>>>>>>>> I agree, the card should be charged every week and it may have = been but only flagged to me after multiple failed attempts. I will look = into this first thing tomorrow and