--Apple-Mail-4B73618C-EEAE-4AF0-988E-652946AE2E93 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi all It looks like a p= ayment for $5392.49 went through successfully yesterday (October 27th). Please continue to process the outstanding invoices one= at a time (3 separate transactions and maybe even 3 days in a row to reduce= possibility of being declined) and inform us immediately if any are decline= d. In future, please ask the person who recei= ves a declined transaction to maintain a record for accountability pur= poses and contact us immediately to resolve the issue. Thank you for reaching out personally Tim, K Sent from my iPhone On Oct 27, 2023, at 4:00 PM, Kelly L= eigh Casey <kcpsolutions@gmail.com> wrote: =EF=BB=BF thanks- K On O= ct 27, 2023, at 3:51=E2=80=AFPM, Timothy Thomas <tt@thekey.com> wrote:= It=E2=80= =99s been this way for over 6 months now so I don=E2=80=99t believe that=E2=80= =99s the issue. On Fri, Oct 27, 2023 at 3:49=E2=80=AFPM Kelly Casey < kcpsolutions@gmail.com > wrot= e: Thank you John. Quick question: if the payments team is i= n the US, the IP address for the card might cause it to be declined. How lon= g has this payment team been processing it from the US location, is this new= , or are they the same team that successfully completed transactions before t= he declined message? K Sent from m= y iPhone On Oct 27, 2023= , at 3:45 PM, John Janiga < john.janiga@thekey.com > wrote: =EF=BB=BF Hello Kelly, I did place= a request to our payments team to only process one invoice today and track t= o approval. I will report back as soon as I h= ave more information regarding status. Best R= egards, John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com = 408-647-7538 TheKey.co= m <img alt=3D"TheKey" s= rc=3D"https://signature.thekey.com/img/tk_logo_sig.png" width=3D"160" style=3D= "vertical-align: middle;