Re: Fwd: Invoices for Ethen - [#641526]

----==_mimepart_65b1857f562a5_2083f7e21cc531090647ae Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Shawntel,=C2=A0 Thank you for taking the time to write us an em= ail. =C2=A0We'll start working on this. =C2=A0After reviewing the account= it appears invoice 661875 which covers DOS 12/01 - 12/21 has been short = paid meaning the total balance has not been paid. That invoice total is $= 2, 060.23 and a payment of $1, 835.00 was made toward that invoice leavin= g an open balance of $225.23. =C2=A0Hopefully this clears up any misunder= standings.=C2=A0 Thank you for your time,=C2=A0 Jose Morales = Billing Help Desk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 = = On Wed, 24 Jan at 2:01 PM , Shawntel Sousa wrote: = Hi Team, = = I have been trying to help Shirley Cox for Ethen Tracey figure out why t= he invoice=C2=A0Alexis sent me and the invoice that the client has are di= fferent.=C2=A0 = = This is holding the client up from being able to pay any invoices going = forward and she is getting very upset with me and is concerned=C2=A0that = the same invoice has two different=C2=A0totals on it.=C2=A0 = = I asked about this last week=C2=A0and have yet to get a response.=C2=A0 = = The client=C2=A0paid the invoice she was sent in full but the invoice th= at Alexis sent me was more and she indicated that the client did not get = a paid invoice=C2=A0because=C2=A0she hasn't=C2=A0paid the invoice in full= , but she did pay the invoice she was sent in full. = = I need this escalated=C2=A0and worked on asap, it's been 24 days of me t= rying to figure this out and risking our client services. = = Your help is appreciated.=C2=A0=C2=A0 = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = ---------- Forwarded message --------- From: Shawntel Sousa Date: Fri, Jan 19, 2024 at 11:27=E2=80=AFAM Subject: Invoices for= Ethen To: Chuck Terlesky = = = Help me see why they are different=C2=A0costs> = = = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca ----==_mimepart_65b1857f562a5_2083f7e21cc531090647ae Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Shawntel,=C2=A0 Thank you for taking the time to write us an email. =C2=A0= We'll start working on this. =C2=A0After reviewing the account it appears= invoice 661875 which covers DOS 12/01 - 12/21 has been short paid meanin= g the total balance has not been paid. That invoice total is $2, 060.23 a= nd a payment of $1, 835.00 was made toward that invoice leaving an open b= alance of $225.23. =C2=A0Hopefully this clears up any misunderstandings.=C2= =A0 Thank you for your time,=C2=A0 Jose Morales Billing Help Desk