Fwd: Invoices for Ethen

--000000000000b4ac53060fb5accc Content-Type: multipart/alternative; boundary="000000000000b4ac52060fb5acca" --000000000000b4ac52060fb5acca Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I have been trying to help Shirley Cox for Ethen Tracey figure out why the invoice Alexis sent me and the invoice that the client has are different. This is holding the client up from being able to pay any invoices going forward and she is getting very upset with me and is concerned that the same invoice has two different totals on it. I asked about this last week and have yet to get a response. The client paid the invoice she was sent in full but the invoice that Alexis sent me was more and she indicated that the client did not get a paid invoice because she hasn't paid the invoice in full, but she did pay the invoice she was sent in full. I need this escalated and worked on asap, it's been 24 days of me trying to figure this out and risking our client services. Your help is appreciated. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] ---------- Forwarded message --------- From: Shawntel Sousa Date: Fri, Jan 19, 2024 at 11:27=E2=80=AFAM Subject: Invoices for Ethen To: Chuck Terlesky Help me see why they are different costs> *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] --000000000000b4ac52060fb5acca Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I have been trying to help Shirley Co= x for Ethen Tracey figure out why the invoice=C2=A0Alexis sent me and the i= nvoice that the client has are different.=C2=A0 This is holding the client up from bein= g able to pay any invoices going forward and she is getting very upset with= me and is concerned=C2=A0that the same invoice has two different=C2=A0tota= ls on it.=C2=A0 I asked about this last week=C2=A0and have yet to get a response.=C2=A0= The client= =C2=A0paid the invoice she was sent in full but the invoice that Alexis sen= t me was more and she indicated that the client did not get a paid invoice= =C2=A0because=C2=A0she hasn&#39;t=C2=A0paid the invoice in full, but she di= d pay the invoice she was sent in full. I need this escalated=C2=A0and worked on asap, = it&#39;s been 24 days of me trying to figure this out and risking our clien= t services. = Your help is appreciated.=C2=A0=C2=A0 Thank you, Shawntel Sousa, LPN Client Success Manager <p style=3D"line= -height:1.38;margin-to