Will do!
On Wed, Nov 6, 2024 at 4:06 PM Emily Swackhamer <emily.swackhamer@thekey.com>
wrote:
> Got it. Thank you!
>
> On Wed, Nov 6, 2024 at 3:04 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> FYI, please remind your CG's of the correct process.
>>
>> ---------- Forwarded message ---------
>> From: Christopher Reese <christopher.reese@thekey.com>
>> Date: Tue, Nov 5, 2024 at 10:46 AM
>> Subject: Caregiver Calls to the Intake Line
>> To: Beth Ann Rosario <bethann.rosario@thekey.com>, Timothy Thomas <
>> tt@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, Audra Williams <
>> audraw@thekey.com>, Tiffany Silton <tsilton@thekey.com>, Jessica Thomas <
>> jessica.thomas@thekey.com>, Jennifer Geist <jennifer.geist@thekey.com>,
>> Araceli Gutierrez <araceli.gutierrez@thekey.com>, Derek Gordon <
>> derek.gordon@thekey.com>, Cristal Munoz <cmunoz@thekey.com>
>>
>>
>> Good Morning Everyone,
>>
>> We continue to see large volumes of calls to the Intake Line from
>> Caregivers related to scheduling like calling off a shift, updating a
>> client condition, picking up an open shift, trying to reach someone in the
>> office, calling in late, clocking in, clocking out, etc. It appears they
>> are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when they
>> calling. I'm looking for your assistance to cascade a message around the
>> correct procedure for these scheduling calls so that we can remove some of
>> the noise from our Intake Line. With the removal of the call center on
>> 11/14, it will be crucial that these calls go to the correct place.
>>
>> The link below is to a tableau report that details the staff who are
>> making these calls by month and volume of calls. Your assistance in
>> helping reduce these calls is greatly appreciated. Please let me know if
>> you have any questions and thanks for your partnership.
>>
>>
>> https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntakeLineCallVolume/CaregiverIntakeLineCallVolume?:embed=n&:iid=1&:origin=card_share_link
>>
>> Chris
>>
>>
>>
>>
>>
>>