--000000000000741d72062644e427 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it. Thank you! On Wed, Nov 6, 2024 at 3:04=E2=80=AFPM Timothy Thomas wrote= : > FYI, please remind your CG's of the correct process. > > ---------- Forwarded message --------- > From: Christopher Reese > Date: Tue, Nov 5, 2024 at 10:46=E2=80=AFAM > Subject: Caregiver Calls to the Intake Line > To: Beth Ann Rosario , Timothy Thomas tt@thekey.com>, Kimberly Guerci , Audra Williams audraw@thekey.com>, Tiffany Silton , Jessica Thomas jessica.thomas@thekey.com>, Jennifer Geist , > Araceli Gutierrez , Derek Gordon derek.gordon@thekey.com>, Cristal Munoz > > > Good Morning Everyone, > > We continue to see large volumes of calls to the Intake Line from > Caregivers related to scheduling like calling off a shift, updating a > client condition, picking up an open shift, trying to reach someone in th= e > office, calling in late, clocking in, clocking out, etc. It appears the= y > are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when they > calling. I'm looking for your assistance to cascade a message around th= e > correct procedure for these scheduling calls so that we can remove some o= f > the noise from our Intake Line. With the removal of the call center on > 11/14, it will be crucial that these calls go to the correct place. > > The link below is to a tableau report that details the staff who are > making these calls by month and volume of calls. Your assistance in > helping reduce these calls is greatly appreciated. Please let me know if > you have any questions and thanks for your partnership. > > > https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntake= LineCallVolume/CaregiverIntakeLineCallVolume?:embed=3Dn&:iid=3D1&:origin=3D= card_share_link > > Chris > > > > > > --000000000000741d72062644e427 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it. Thank you! On Wed, Nov 6, 2024 at 3:04=E2=80= =AFPM Timothy Thomas < tt@thekey.com = > wrote: FYI, please remind your CG's of the correct process. -------= --- Forwarded message --------- From: Christopher Reese < christopher.reese@th= ekey.com > Date: Tue, Nov 5, 2024 at 10:46=E2=80=AFAM Su= bject: Caregiver Calls to the Intake Line To: Beth Ann Rosario < bethann.rosario@= thekey.com >, Timothy Thomas < tt@thekey.com >, Kimberly Guerci < kguerci@thekey.com >, Audra Wi= lliams < audraw@th= ekey.com >, Tiffany Silton < tsilton@thekey.com >, Jessica Thomas < jessica.thomas@thekey.= com >, Jennifer Geist < jennifer.geist@thekey.com >, Araceli Gutierrez &l= t; araceli= .gutierrez@thekey.com >, Derek Gordon < derek.gordon@thekey.com >, Cristal = Munoz < cmunoz@the= key.com > Good Morning Everyone, We continue to see large volumes of calls to the Intake Li= ne from Caregivers related to scheduling like calling off a shift, updating= a client cond