--000000000000ae54cc06164ceee6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have not heard from WellSky yet. I have replied to the support ticket email response I received yesterday with a request for a new web connector file. *Amy Freeman* Head of Product (650)722-8247 [image: TheKey] On Wed, Apr 17, 2024 at 8:55=E2=80=AFAM Timothy Thomas wrot= e: > Yes my new password allows me to log in, but that's not the issue with > Quickbooks. Given the password change, the clearcare web connector file / > integration needs to be rebuilt. > > On Wed, Apr 17, 2024 at 11:54=E2=80=AFAM John Andrew Hawkins > wrote: > >> Were you able to input your new password? Did that clear the error? >> >> >> >> On Wed, 17 Apr at 11:08 AM , Timothy Thomas wrote: >> Yes, I'm logged in. >> >> On Wed, Apr 17, 2024 at 10:57=E2=80=AFAM John Andrew Hawkins > itsupport@thekey.com> wrote: >> >>> Tim, >>> Can you login to the computer and attempt to input your new password? >>> >>> >>> >>> On Wed, 17 Apr at 10:55 AM , Timothy Thomas wrote: >>> I responded in the other email thread as well, but to confirm. >>> >>> I believe this error is due to the change in my Jumpcloud password >>> (Quickbooks runs on a desktop computer tied to my account). This likely >>> broke the integration between Clearcare and Quickbooks. A new QB web >>> connector file needs to be generated by clearcare and imported to the Q= B >>> web connector. >>> >>> On Tue, Apr 16, 2024 at 9:09=E2=80=AFPM Amy Freeman wrote: >>> >>>> Here is the ticket number with WellSky - 04030254. I will keep you >>>> all in the loop on next steps. >>>> >>>> >>>> *Amy Freeman* >>>> Head of Product >>>> (650)722-8247 >>>> [image: TheKey] >>>> >>>> >>>> On Tue, Apr 16, 2024 at 6:02=E2=80=AFPM John Andrew Hawkins >>> itsupport@thekey.com> wrote: >>>> >>>>> Hi Stephanie, >>>>> >>>>> We had a brief call and Amy is going to submit a ticket with the >>>>> WellSky helpdesk and add me onto the email chain for the ticket. We w= ill >>>>> wait to hear back from their support hopefully by tomorrow morning. >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> John Andrew Hawkins >>>>> >>>>> >>>>> >>>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> 768073:611100 >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000ae54cc06164ceee6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have not heard from WellSky yet. I have replied to the s= upport ticket email response I received yesterday with a request for a new = web connector file. Amy Freem= an Head of Product (650)722-8247 On Wed, Apr 1